ADC Donor Greeter

About the role

The ADC Donor Greeter is responsible for general donation center duties including accepting donations, providing excellent customer service, and maintaining a clean, neat, and safe work environment.

Responsibilities

• Assist customers in bringing donations inside.
• Ensure accurate donation log reporting.
• Records donations using the daily tracking methods.
• Sorts donations into proper equipment for processing and transportation.
• Properly labels all equipment.
• Responsible for assisting in loading and unloading of merchandise and equipment onto/off trucks as needed.
• Ensures safety procedures are followed during packing and movement of equipment.
• Maintain a friendly, helpful attitude toward the customer.
• Must possess professional service oriented etiquette at all times.
• Greet customers in a friendly and enthusiastic manner within 10 seconds of arrival.
• Address customer concerns in a courteous and respectful manner, while following retail policies.
• Seek assistance of supervisor, when necessary, to resolve concerns.
• Maintain an organized store environment (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor).
• Act as a positive member of the team at the store by receiving and providing ideas or concerns to coworkers and management in a timely and supportive fashion.
• Sort, test, and clean items for quality and processing.
• Ensure accurate payment collection if necessary.
• Perform other duties as assigned by supervisor.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
• This position is required to work weekends and holidays.

Education and/or Experience

• A high school diploma or GED preferred.
• Previous retail experience preferred.

Language Skills

• Ability to read and understand documents such as receipts, time cards, policy manuals.
• Ability to write routine reports.
• Ability to speak effectively and communicate clearly to other employees and customers.

Mathematical Skills

• General math skills required.

Work Environment

• While performing the duties of this job the employee is usually working in a comfortable environment.
• At times, this employee will be exposed to the outside environment when receiving donations.
• The employee may be in a solitary work environment.

Availability

• Must have open and flexible availability, and be willing to work evenings, weekends, and holidays.

Physical Demands

• Physical Demands- ADC Donor Greeter
• Frequency: Never Rarely Occasionally Frequently Always
• Sitting: X
• Standing: X
• Walking: X
• Bending over: X
• Crawling: X
• Reaching Overhead: X
• Crouching: X
• Kneeling: X
• Balancing: X
• Lifting and Carrying: 10 lbs. or less: X
• 11 to 25 lbs.: X
• 26 to 50 lbs.: X
• 51 to 75 lbs.: X
• 76 to 100 lbs.: X
• over 100 lbs.: X
• Push/ Pull: Max Force: 0 to 20 lbs.: X
• 21 to 39 lbs.: X
• 40 to 59 lbs.: X
• 60 to 100 lbs.: X
• Goodwill of the Finger Lakes is an Equal Opportunity Employer.
• Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability