ADA Eligibility Analyst

About the role

Pierce Transit is an independent municipal organization dedicated to fulfilling the mission of improving people's quality of life by providing safe, reliable, innovative and useful transportation services that are locally based and regionally connected.

Are you experienced in accessibility, reviewing complex information, and making objective decisions? Do you bring strong attention to detail, sound judgment, and the ability to communicate clearly and professionally with individuals with disabilities, medical professionals, caregivers, and community partners? If so, we invite you to bring your skills to Pierce Transit as an ADA Eligibility Analyst.

In this role, you will review applications, documentation, and completed ADA assessments to determine eligibility for paratransit services in accordance with established ADA requirements and Pierce Transit policies. You will interpret assessment results, apply eligibility criteria consistently and objectively, communicate determinations clearly, and provide information about alternative transportation resources when appropriate.

Success in this position requires strong analytical skills, professionalism, discretion, and the ability to apply established eligibility requirements consistently while providing respectful and professional customer service.

Responsibilities

• Review ADA eligibility applications and make determination of eligibility within established periods and in accordance with ADA regulations and agency policy.
• Conduct Paratransit eligibility screening process including review of new and recertification of existing Paratransit eligibility applications; determine whether information provided is sufficient to determine eligibility, or identify additional information required to determine eligibility (i.e., In-Person Assessment, Functional Assessment of Cognitive Transit Skills, phone interviews and professional verification).
• Review, document, and record pertinent eligibility information gathered from applicant, caregiver, vocational, educational and medical professional(s) during eligibility screening process.
• Analyze medical terminology, medical conditions and/or disabilities as they correlate to physical or cognitive functional capacity through review of applicant records and in-person evaluation.
• Inform applicants of eligibility decisions and of the formal appeal process.
• Audit existing certification clients by analyzing ridership reports to determine client's functional abilities and ensure client's eligibility is correctly assigned.
• Respond to customer inquiries/complaints via phone, correspondence, email, and in person.
• Research, create and maintain questions relating to professional verification portion of ADA screening process.
• Assist with preparation of periodic/special narratives and statistical reports on eligibility trends for Paratransit services.
• Represent the agency for ADA Eligibility appeal hearings.
• Attend/participate in mandatory agency all employee meetings, division safety meetings, agency security awareness, and other agency-required trainings.
• Maintain department inventory of general operating supplies. Maintain records of annual expenditures.
• Verify and process department invoices for services and