Ad Review & Integrity Specialist

About the role

The Ad Review & Integrity Specialist role sits within Snap’s Global Policy and Platform Operations organization on the Review Operations team. This team moderates publicly facing content on Snapchat to keep each Snapchatter’s experience safe, whether engaging with Spotlight, Discover, or advertisements. The role assesses Snap Ad submissions to ensure compliance with Snap’s advertising policies, community guidelines, and platform requirements.

Responsibilities

• Assess Snap Ad submissions to identify policy, safety, and technical risks, ensuring compliance with Snap’s advertising policies, community guidelines, and platform requirements.
• Manage review queues and prioritize work against team SLAs and throughput targets.
• Maintain high-quality approval decisions and escalate questionable ads and creative trends to leadership.
• Handle advertiser and Sales-facing support through Salesforce, including rejection clarifications, expedited review, and policy questions.
• Collaborate with Product, Engineering, and Technical Ad Support teams to resolve tooling issues and improve review workflows.
• Use data and analytical tools to identify emerging trends, monitor performance, and drive decision-making.
• Project manage key moderation and product initiatives with tight deadlines and shifting priorities.
• Perform quality audits on AI models and surface trends to team leads.
• Assist other Snap teams with localization and translation projects to maintain review quality across markets.

Requirements

• Bachelor’s degree or equivalent work experience.
• 0 - 1+ years of B2B experience.
• Experience working with Zendesk, Salesforce, JIRA, or other ticket management systems.
• Excellent English reading and writing proficiency.
• Customer Support, Moderation, or Policy experience.
• Able to work independently while also operating as a collaborative team player.
• Passion for Snapchat and up for the challenge of building something from the ground up.

Preferred Qualifications

• Flexibility to work any assigned shifts, which may include early mornings, late evenings, and weekends.
• Fluent in a foreign language.
• Customer-driven with a passion for supporting Snapchatters.

Skills

• Moderation and policy assessment.
• Queue management and prioritization.
• Salesforce and ticket management systems.
• Data analysis and trend identification.
• Project management for moderation and product initiatives.
• Quality auditing of AI models.
• Localization and translation support.

Benefits

• Paid maternity & paternity leave.
• Comprehensive medical coverage.
• Emotional and mental health support programs.
• Compensation packages that include equity in the form of RSUs, allowing you to share in Snap’s long-term success.

Pay

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position.

• Zone A (CA, WA, NYC): $28.84–$43.26 hourly.
• Zone B: $27.4–$41.34 hourly.
• Zone C: $24.51–$37.01 hourly.

Schedule

• Flexibility to work any assigned shifts, which may include early mornings, late evenings, and weekends.
• Expected to work in an office 4+ days per week ("default together" policy).