AD, Data Partnerships – SP/ASOC (Specialty Pharmacy/Alternative Site of Care) (2 roles)

This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). This role does not provide relocation assistance and will require 20% travel, with working hours and travel expectations defined by the hiring manager.

About The Role

The Data Innovation, Partnerships and Products (DIPP) team sits within the Data Products and Foundations pillar of Strategy, Platforms and Transformation (SPT) and enables trusted, scalable data access and partnerships that support improved decision-making across Novartis. The Associate Director, Specialty Pharmacy and Alternative Sites of Care (SP/ASOC) Data Partnerships - Data Enablement and Operations will own the end-to-end onboarding, integration, and operational delivery of SP/ASOC data assets across the enterprise.

Responsibilities

• Own end-to-end onboarding, integration, and operational delivery of Specialty Pharmacy and Alternative Sites of Care (SP/ASOC) data assets across the enterprise
• Manage data acquisition activities, vendor enablement, feed setup, file transfer coordination, access readiness, and operational handoffs for SP/ASOC data assets
• Ensure SP/ASOC data feeds are delivered reliably, aligned to service expectations, and supported through repeatable operational processes
• Partner with Market Access, Channel Strategy, Finance, Legal, Privacy, Analytics, brand teams, and other stakeholders to translate business needs into clear data onboarding, integration, and operational requirements
• Support launch readiness by coordinating partner onboarding timelines, data requirements, dependencies, testing, implementation milestones, and operational go-live activities
• Collaborate with the Monitoring and Standards team to implement data quality controls, operational standards, monitoring routines, and continuous improvement initiatives
• Coordinate with internal technology, data platform, analytics, and operations teams to support integration of SP/ASOC data into enterprise systems and downstream reporting or analytics use cases
• Drive operational issue resolution with SP/ASOC partners and internal teams, ensuring data availability issues, feed failures, restatements, updates, and escalations are tracked, communicated, and resolved in a timely manner
• Maintain operational playbooks, onboarding checklists, feed management processes, issue logs, partner documentation, and escalation pathways to support scalable execution
• Monitor operational performance, data availability, vendor responsiveness, onboarding progress, and service expectations across SP/ASOC data partners
• Provide operational status updates, risks, issues, launch readiness, and performance insights to COE leadership and cross-functional stakeholders
• Identify opportunities to improve operational efficiency, reduce recurring issues, standardize partner onboarding, and scale SP/ASOC data capabilities across brands and functions
• Identify and advance opportunities to integrate AI, automation, and innovative data capabilities into SP/ASOC operations to improve efficiency, strengthen monitoring, reduce manual effort, and enable more scalable decision support

Requirements

• Bachelor’s or Master’s degree in Information Management, Computer Science, Business Administration, or related field
• Minimum 6+ years of experience in data operations, data partnerships, market access, channel strategy, specialty pharmacy, patient services, healthcare data management, or related roles
• Strong understanding of Specialty Pharmacy and Alternative Sites of Care (SP/ASOC) data operations, vendor enablement, data onboarding, integration, feed management, standards implementation, and operational delivery best practices
• Preferred experience working with specialty pharmacies, alternative sites of care, hub/service providers, healthcare data vendors, or functional teams that rely on SP/ASOC data for insights, reporting, access, and operational decisions
• Familiarity with regulatory requirements and industry standards related to data privacy and security
• Excellent communication, stakeholder management, and cross-functional coordination skills
• Strong project management skills, with the ability to manage complex cross-functional initiatives, partner timelines, launch dependencies, risks, issues, and deliverables from planning through execution
• Ability to influence and drive change in a complex organizational environment
• Strong analytical and problem-solving skills, with the ability to identify root causes, manage operational risks, resolve data availability and feed issues, and ensure the integrity, security, quality, and usability of SP/ASOC data

Pay

The salary for this position is expected to range between $145,600.00 and $270,400.00 per year. The final salary offered is determined based on factors such as relevant skills and experience. Compensation includes a performance-based cash incentive and eligibility for annual equity awards.

Benefits

• Comprehensive health, life, and disability benefits
• 401(k) with company contribution and match
• Generous time off package including vacation, personal days, holidays, and other leaves