Acute Patient Access Services Representative

At Banner Health, you’re not just taking a job—you’re joining our mission of “Healthcare made easier, so life can be better.” Whether it’s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.

Responsibilities

• Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately.
• Collect patient financial liability and assist with financial counseling where needed.
• Ensure all documentation is accurate, secure, and compliant.
• Collaborate with clinical teams to optimize patient flow and satisfaction.
• Use multi-system technology to streamline patient offerings, intake, and record-keeping.
• Verify patient’s demographics and accurately input this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).
• Demonstrate proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, and imaging. This position may cover services 24/7.
• Demonstrate a thorough understanding of insurance guidelines for all services and proficiently verify, read, and understand insurance benefits.
• Create a positive patient experience through interactions and effective communication.
• Understand payer authorization guidelines and accurately submit timely notification according to insurance guidelines using various systems to reduce/eliminate denials.
• Consistently meet all registration-related key performance indicators as determined by management.
• Obtain federal/state compliance information, consents, and documentation required by the patient’s insurance plan(s), including a thorough understanding of accurately completing hospital-based compliance forms required by CMS.
• Discuss financial liability with patients and/or families, including collection in full of patient liability, assisting patients in applying for Banner Line of Credit, setting up payment plans, and/or assisting with Banner Financial Assistance policy/application.
• Provide a variety of patient services and financial services tasks, which may include transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.
• Work independently under regular supervision and follow structured work routines in a high-volume, fast-paced, clinical environment requiring adaptability, critical thinking, independent decision-making, and prioritization of work.

Requirements

• High school diploma/GED is required.
• Must have customer service skills or knowledge of patient financial services, financial, collecting services, or insurance industry experience processes normally acquired over one or more years of work experience.
• Ability to manage multiple tasks simultaneously with minimal supervision and work both independently and collaboratively in a team environment.
• Strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

Preferred Qualifications

• Associate’s degree preferred.
• CRCR (Certified Revenue Cycle Representative) certification, a credential offered by the Healthcare Financial Management Association (HFMA).
• CHAA (Certified Healthcare Access Associate) certification, a credential offered by the National Association of Healthcare Access Management (NAHAM).
• Knowledge of medical terminology or healthcare systems.

Benefits

• Health, dental, and vision insurance.
• 401(k) with company match and 403(b).
• Tuition aid.
• Additional coverage options including Pet Insurance, Medical and Financial wellness plans, ID theft protection, Life insurance, and Legal coverage for extra security.

Please visit our Benefits Guide for more information.

Schedule

• Acute Patient Access Training (first 4 weeks): Monday - Friday standard business hours.
• Enjoy a flat rate $1.00/hour weekend and $3.00/hour night shift differential when applicable.
• Schedule: Days and hours will vary; 32 hours per week.

Pay

Estimated Pay Range: $25.91 - $32.38 / hour. Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.