Acute Dialysis Services Program Manager - RN

About the role

Ensure the provision of quality patient care to all hospitalized patients in the most efficient manner in accordance with company policy. Provides direct supervision and coordination of inpatient staff. Responsible for high volume monthly treatments. Utilizes the FMC mission, core values and customer service philosophy to ensure quality service while maintaining a high level of efficiency management. Availability for night and weekend calls/troubleshooting may be necessary to oversee issues as they arise with management of a 24/7/365 service. Day‑to‑day work includes desk and personal computer work and interaction with patients, facility staff and physicians. The position requires travel between assigned facilities and various locations within the community; travel to regional, Business Unit and Corporate meetings may be required. The work environment is characteristic of a health care facility with air temperature control and moderate noise levels, with possible exposure to infectious and contagious diseases/materials.

Responsibilities

• Manages the tactical execution of short- and long-term objectives through coordination of activities with direct responsibility for results, including costs, methods, and staffing.
• Monitors costs/spending in all areas including medical supply inventory, personnel and accounts payable.
• Determines innovative ways to reduce costs and maintain quality.
• Ensures proper staffing and operations at all contracted facilities.
• Ensures efficient staff/patient scheduling and efficient staffing utilization following company policy while maintaining a safe environment.
• Provides leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce; partners with Human Resources on employee matters.
• Acts as an advisor to subordinate(s) to meet schedules and/or resolve technical problems.
• Responsible for hiring, coaching and counseling employees, including performance reviews, development, disciplinary action and terminations.
• Maintains technical proficiency in the specific department and knowledge of industry practice and business principles.
• Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including understanding of current business trends.
• Reviews profit and loss statements for greater understanding of specific department performance.
• Responsible for Acute Care Electronic System (ACES): takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
• Collaborates with contracted facility representatives to maintain a state of survey readiness for internal and external agency surveys.
• Works with contracted facility(ies) to resolve specific department issues as suggested/directed as a result of a survey.
• Maintains and prepares QAI data and presentations; participates and presents at meetings with internal and external representatives, often leading a collaborative effort among members of a project team.
• Assures provision of facility‑specific QAI information as appropriate.
• Interacts with internal departments and external customers; particularly in problem resolution and acting as the industry expert on behalf of the customer.
• Ensures compliance with hospital regulations and participates in surveys conducted by TJC, CMS, OSHA and other