Acute Clinical Supervisor

Job Summary

Community Health Systems is hiring an EHR Acute Clinical Supervisor to join our EHR Team. The role involves managing the Nursing and Ancillaries, Physician, and Behavioral Health Technical Teams.

About the Role

You will work with internal and external stakeholders and partner to achieve business objectives. You will manage complex technical projects in environments with a high degree of variability that require influence to achieve targeted outcomes. You will define strategy and technology roadmap, direct and manage a team of associates responsible for delivering the technical aspects of an implementation project, and act as an escalation point for technical issues and risks.

Responsibilities

• Work with internal and external stakeholders and partner to achieve business objectives.
• Manage the complex technical projects in environments with a high degree of variability that require influence to achieve targeted outcomes.
• Define strategy and technology roadmap, in order to direct and manage a team of associates responsible for delivering the technical aspects of an implementation project.
• Consult with internal project, Business Partners, and organizational teams to bi-directionally share configuration status, project timelines and project updates, and verify configuration requests.
• Design, build, and maintain complex technical project plans based on commitments, and act as an escalation point for technical issues and risks.
• Facilitate and direct technical discovery and provide expertise based on the specific environment, while also establishing relationships with the goal of achieving high level satisfaction.

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, or related field; or the equivalent 3-5 years of experience in IT operations or systems support required.
• 1-2 years of experience in a supervisory or team lead role required.
• Preferred: 5 years healthcare information technology (HCIT) consulting, HCIT support and/or other client-facing or information technology (IT) solution work experience.
• 5 years additional work experience directly related to the duties of the job and/or completed higher education.
• 3 years managing complex teams and direct reports.
• 6 years’ experience working with Cerner Millennium.
• 6 years’ experience working with Invest Owned Clients.
• 6 years’ experience with Change Processes.
• 6 years of technical troubleshooting and problem-solving experience.

Skills and Abilities

• Strong knowledge of IT systems, infrastructure, and operational support practices.
• Ability to lead and motivate a team, delegate responsibilities, and manage performance.
• Excellent troubleshooting and problem-solving skills.
• Working knowledge of cybersecurity and compliance requirements.
• Proficiency in project coordination, time management, and resource planning.
• Effective communication and interpersonal skills for working with technical and non-technical audiences.
• Ability to manage multiple priorities and work effectively under pressure.