Activity Director/Concierge

SunRidge Management Group is a trusted name in multifamily property management, with over 35 years of experience managing apartment communities nationwide. From affordable housing to luxury lease-ups, we deliver exceptional service, operational excellence, and a people-first culture.

About the role

The Activity Director/Concierge will create and coordinate social, emotional, mental, and physical activity programs, as well as other resident-related functions, to achieve community goals related to resident retention. This role is integral to the sales process by working closely with the Community Manager and Sales Consultant/s to drive traffic to the community and contribute to year-end budgeted occupancy, revenue, and resident retention goals.

Responsibilities

• Resident Activities & Event Coordination
  • Create and coordinate programs and events related to social and physical activities, including resident functions, birthday cards, welcome parties, off-site excursions, and other events.
  • Responsible for the set-up, preparation, and take-down for each event. At least 2 to 5 activities or events per day, 7 days a week, are required (many may be led by residents).
  • Create and produce the monthly calendar with activities and events, newsletters, and fliers for the community as needed.
  • Photograph residents and events for use in cards, social media, newsletters, videos, and other media sources.
  • Oversee the purchasing and coordination of any items required for events.
• Resident Relations & Community Engagement
  • Meet with each new resident to create a profile of preferred activities and events.
  • Interact with all residents and, if possible, acknowledge them by name.
  • Provide assistance with ongoing Resident Surveys and Activity Questionnaires.
  • Maintain confidentiality of pertinent information concerning residents and staff.
  • Coordinate the resident volunteer program by enlisting volunteers and managing the volunteer schedule.
  • Recruit and train volunteers from within the community to participate in events, activities, and clubs.
• Sales, Marketing & Outreach
  • Greet all prospects warmly and professionally, qualify needs, and guide them through tours of available apartments.
  • Maintain prospect attendance records for each event, collecting contact information for future use and follow-up.
  • Assist with community tours and be knowledgeable of community and other policies.
  • Create partnerships with local vendors, businesses, and organizations to enhance community events, including parties, door prizes, opportunity drawings, and sponsorships.
• Vendor & Transportation Coordination
  • Schedule and manage transportation program, if provided.
  • Interview and recommend local, licensed transportation companies to transport residents to off-site destinations and excursions.
  • Coordinate the interview process and make recommendations for hiring qualified and certified instructors for on-site exercise and spa activities.
  • Assist and train on-site staff to host successful resident activities and participate in events when possible.
• Budgeting & Administrative Support
  • Provide input into the development of budget(s) for properties as it relates to planned activities, resident retention, and excursions.
  • Manage expenses within approved budget guidelines.
• Resident Activities & Community Engagement
  • Plan and implement resident activities and events based on residents' interests and needs.
  • Develop innovative programs that encourage resident participation, wellness, entertainment, and social connection.
  • Coordinate holiday celebrations, themed events, educational workshops, fitness classes, and social gatherings.
  • Establish and coordinate the Community Resident Council and attend all meetings.
  • Foster a warm, welcoming, and engaging environment throughout the community.
  • Promote resident participation in activities, events, and community programs.

Requirements

• Strong communication, interpersonal, and organizational skills.
• Previous experience in activities coordination, hospitality, senior living, customer service, or community engagement preferred.
• Knowledge of Fair Housing regulations, ADA, and leasing compliance (or must complete training within 90 days).
• Proficiency in Microsoft Office and property management systems (e.g., Yardi or OneSite) preferred.
• Positive attitude, team-oriented mindset, and commitment to excellent customer service.
• Creative, energetic, and resident-focused mindset.
• Ability to work weekends and occasional holidays as needed.
• Must be able to walk the property daily, show apartments, climb stairs, bend, and lift light items.
• Frequent standing, walking, and interaction with residents and prospects.
• Must possess a valid driver’s license, automobile insurance, and reliable transportation for work-related travel.

Benefits

• Opportunities for professional growth and development within a supportive culture.
• Low-cost health, dental, and vision insurance.
• Life and disability coverage.
• Voluntary wellness plans (critical illness, accident, hospital indemnity).
• Employee Assistance Program.
• Access to Financial Planning Resources and Employer-Matched 401(k) Plan.
• PTO & Sick Time, Paid Holidays, Birthday Leave, Work Anniversary Leave.

Schedule

Full-time, on-site position at the assigned apartment community. Requires some weekend and holiday availability for tours, events, and operational coverage.