Activities Supervisor

Key Responsibilities

• Supervise and coordinate daily recreational activities, including poolside programs, outdoor adventures, children’s activities, and special events
• Ensure all activities reflect the Hawks Cay Resort brand standards and exceed guest expectations
• Actively engage with guests to promote activities, handle inquiries, and personalize experiences
• Address guest feedback and resolve concerns promptly and professionally

Team Leadership & Supervision

• Supervise, train, schedule, and motivate activities staff
• Lead by example with a service-focused, energetic, and professional approach
• Conduct daily briefings and ensure staff are knowledgeable about schedules, safety procedures, and guest service standards

Operations & Safety

• Ensure all recreational areas, equipment, and facilities are clean, safe, and well-maintained
• Enforce safety guidelines, resort policies, and local regulations at all times
• Monitor activity participation levels and adjust programming as needed
• Complete incident reports and respond to emergencies following resort protocols

Planning & Coordination

• Aid in planning seasonal programs, special events, and themed activities
• Cookordinate with other departments (Spa, Food & Beverage, Front Office, Housekeeping, & Admin) to ensure seamless guest experiences
• Manage activity schedules, signage, and promotional materials

Qualifications & Skills

• Previous experience in recreation, activities, hospitality, or guest services (resort or hotel preferred)
• Prior supervisory or leadership experience strongly preferred
• Strong guest service orientation with excellent communication skills
• Ability to lead diverse teams and manage multiple activities simultaneously
• Knowledge of safety procedures, first aid, and CPR (certification preferred or required)
• Energetic, outgoing personality with a professional appearance and demeanor
• Flexible schedule, including weekends, holidays, and evenings
• Physical requirements: Ability to stand, walk, and be active for extended periods; ability to lift and move recreational equipment as needed; comfortable working outdoors in various weather conditions; able to carry 75 pounds+

Physical Requirements

• Ability to stand, walk, and be active for extended periods
• Ability to lift and move recreational equipment as needed
• Comfortable working outdoors in various weather conditions
• Able to carry 75 pounds+

Hawks Cay Resort is an Equal Opportunity Employer.