Activism Team Leader

About the role

The Activism Team Leader (ATL) is responsible for leading the Retail Environmental Activism Program for the store and community. Their energy and passion for the local community help set the tone for all store employees, encouraging a team approach to environmentalism and activism.

Responsibilities

• Inspire your team to live Patagonia’s purpose, both in the store and in the community.
• Deliver best-in-class service by centering the customer in everything we do.
• Maintain relevant processes and systems with the Activism Workbook, oversee product donations, tablings, and grants, and serve as a point of contact for any local disaster relief or resilience programming should a need occur.
• Partner with the Retail Marketing Team Leader and other members of store leadership to lead and educate the team on partnerships with nonprofit organizations for local environmental and social initiatives, Patagonia’s annual grant process, and stay informed about Patagonia’s environmental campaigns, including elections and civic engagement and Patagonia Action Works.
• Ensure an activism presence at all store events and motivate and manage the team’s completion of their Activism Hours (18 per employee every calendar year).
• Drive engagement, actively coach, identify and delegate daily priorities and growth opportunities for team members and partner with other members of leadership to address them.
• Assist in the hiring of people who pursue interests that are related to our products and philosophy. Assist in the training of fellow employees and support their development through coaching and feedback.
• Use your independent judgment to coach and develop your team on their communication and ownership skills, support a steady feedback loop and work to develop employees toward growth within their roles and towards their passions. Advise management on appropriate discipline for team members who do not meet expectations, but also recognize team members who attain performance goals.
• Commit to learning about our products, including technical aspects of products in our core sports, to support your ability to serve our customers. Seek out information about new products and business services and incorporate it into your everyday customer service practices.
• Process shipments, support physical inventory, and restock the sales floor. Assist with sale prep/breakdown, product transfers, donations, etc. Utilize the spirit of our Ironclad Guarantee and Worn Wear Program and ensure the team does returns/sales accurately for inventory purposes.
• Maintain our visual store standards for a stronger customer experience by folding, hanging, buffing, steaming, dressing mannequins, stocking the floor etc. while supporting and communicating directives from Visual and store leadership.
• Participate and encourage team participation in our Retail Marketing Program by helping in event production and execution and bringing forth ideas for engaging your community.
• Practice and support team members in security measures that help prevent theft and understand how to handle safety situations. Report and resolve concerns quickly to maintain a safe and secure environment while maintaining a clean and organized store.

Qualifications

• You are an environmental activist: Passionate about your communities, the environment and caring for others.
• You act locally and inspire your community and coworkers to do the same.
• You are passionate about your communities, the environment and caring for others.
• You are committed to creating a work environment that is supportive, positive, respectful, and free from harassment.
• You are committed to learning about our products, including technical aspects of products in our core sports, to support your ability to serve our customers.
• You are able to stand/walk for extended periods of time with working shifts up to 8 hours per day. Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking, events, and store merchandising. Continually able to walk up and down a staircase carrying boxes, products, and other necessary items. Able to regularly perform store maintenance duties: sweep, vacuum, empty trash and clean. Able to safely lift up to 55 pounds. Comfortable climbing ladders.

Skills

• Community Outreach: Organizes, develops, and implements public programs while engaging team and community participation.
• Leadership and Collaboration: Approachable and engaging leadership presence in a team-based environment where you prioritize, delegate, and ensure accountability.
• Teaching/Coaching/Training: Excited to foster the development of team members with direct strategies to inspire and support for the betterment of the business. Can give and receive constructive and pointed feedback.
• Organization Skills: Proactive organizational skills and eye for detail and accuracy.
• Attention to Detail: Can complete tasks while demonstrating concern for all areas and people involved.
• Time Management: Ability to show up ready to work on time every day and meet deadlines or communicate issues cross-functionally.
• Adaptability/Ambiguity: Adaptability to changing situations and priorities while maintaining a positive workplace morale. Can pivot and encourage team engagement when things change.
• Communication: Effective communication skills, both written and verbal. Providing oversight to direct reports for day-to-day tasks and projects.
• Technical Learning: Adept with computer systems and onboarding new systems swiftly, with the ability to teach them to others.
• Problem Solving: Helpful and courteous approach to solving problems and invite innovative ideas.
• Emotional Intelligence: Ability to recognize, understand, and influence emotions of others. Can provide consistency in performance and demeanor and assist in conflict management.

Benefits

• Patagonia offers a comprehensive benefits package, including medical, dental, vision, retirement and leave of absence plans.

Pay

• $24.05 - $26.55 per hour

Schedule

Our stores are open seven days a week. The Salt Lake City store's hours are Sunday 10am -6pm, and Monday - Saturday 10am -7pm. Store business hours are subject to change. Our current hiring needs are for 30-39 hours per week with open availability and weekend flexibility. It is common for our shifts to begin and end up to two hours before and after business hours. As a team member, you are expected to be flexible to the business and team needs. Team Leaders are expected to support the opening and closing of our stores and have a minimum availability of one opening shift and one closing shift per week, ensure staff required lunch and rest breaks are accommodated, and as business needs be available outside store hours to support the store. Schedules can vary week-to-week, however, we are committed to supporting a healthy work-life balance, while still meeting the needs of our customers. Our consistent effort has been to post our store work schedules three weeks in advance to give our employees the opportunity to plan. You must report to work on time as well as align to other expectations in our Attendance Policy.

Employee Conduct

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors. Clarify, educate, and hold ourselves accountable for embedding justice and antiracism throughout our work and culture.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.