Activations Sales Agent

About the role

This position is responsible for providing guests with information on all vacation packages offered by Holiday Inn Club Vacations. The Activations Agent delivers exceptional customer service by creating excitement for vacation experiences, assisting with reservations, determining package eligibility, and promoting additional offerings. This role ensures accurate communication on all calls while supporting revenue growth through upgrades, incentives, and guest engagement.

Responsibilities

• Provide exceptional customer service by assisting guests with vacation package information, answering questions, and resolving concerns
• Conduct outbound calls for guest follow-up and engagement
• Create excitement for vacation experiences by recommending activities and tailoring solutions to guest needs
• Book reservations and ensure accurate communication of accommodations, tour presentations, promotions, and package details

Requirements

• Must have outbound sales experience
• Must possess basic computer skills
• Superior organizational and tracking skills and the ability to navigate through the Internet while on phone with the guest
• Must have excellent written and verbal communication skills
• Must have excellent customer service skills

Qualifications

• Previous Call Center Sales experience required
• Must be able to meet or exceed weekly minimum production standards set forth by the department
• Previous Sales/Customer Service experience in a large call center environment preferred
• Timeshare/hospitality background preferred

Skills

• Outbound sales experience
• Basic computer skills
• Excellent written and verbal communication skills
• Excellent customer service skills

Benefits

Not specified

Pay

Not specified

Schedule

Hybrid role: four days per week in the Orlando corporate office, one day remote. Schedules may vary depending on business needs and may include occasional nights, weekends, and holidays.