ACT Auditor

Job Responsibilities

• Audit processes and procedures of ACT Advisors to ensure the optimal solution was recommended and followed.
• Assess if vendors did work requested as well as ensure payments appropriately reflect work performed.
• Act as mentor to internal department personnel; address questions and recommend opportunities for training and growth.
• Perform all job functions of the Advanced Contact Team Advisor role.
• Handle highly complex incoming calls and any escalated issues; determine appropriate resolution and follow-up to ensure initiation of claims and repair processes are appropriately carried out.
• Audit files, processes and payments to determine if the outcome maximized equipment utilization and costs were appropriately contained.
• Work with vendors to assist with payment questions and complete more complex payment transactions. Process payments as needed.
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
• Perform additional responsibilities as requested by leadership; provide support to leadership as necessary.

Qualifications

• 9 months experience as ACT Advisor, or equivalent demonstrated level of knowledge of all ACT department processes and procedures.
• Previous experience as a heavy truck mechanic or related preferred.
• Familiarity with processing payments preferred.
• Must possess exceptional customer service and communication skills.
• Must be able to multitask.
• Must have strong negotiation skills.
• Must be able to provide appropriate feedback and coaching to ACT Advisors.
• Must be able to work scheduled shift with flexibility to cover other shifts.
• Associates degree or equivalent combination of education and/or experience required.

What we offer

• 401k
• Medical
• Dental
• Vision
• Disability
• Supplemental and Life Insurance
• Pet Insurance
• Employee Stock Purchase plan
• Paid training
• Wellness programs
• Flexible Spending Account
• Tuition Assistance Programs (subject to change)
• Military Leave
• Discounts with our vendors
• Volunteer opportunities to support local communities
• Training, Development & Growth Opportunities
• Diversity, Equity and Inclusion