Acquisition Specialist-Bob Howard Toyota

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions.

About the role

Bob Howard Toyota is seeking a skilled Acquisition Specialist to join our pre-owned operations team. In this role, you will use retail and wholesale used car market data tools to value units flowing into our system and assist dealerships in vehicle valuations. The Vehicle Acquisition Manager sources and acquires pre-owned vehicle inventory directly from service customers within a high-volume service department generating approximately 100 Repair Orders (ROs) daily.

Responsibilities

• Engage service customers throughout the day to identify vehicle acquisition opportunities.
• Review daily service appointments and repair orders to target qualified customers.
• Conduct vehicle walkarounds and appraisals.
• Present dealership purchase offers and explain vehicle valuation.
• Generate appraisal appointments and acquisition leads.
• Partner with Sales and Service departments to maximize customer retention.
• Identify customers with equity positions that make them candidates for trade or upgrade.
• Coordinate vehicle inspections, title documentation, and acquisition paperwork.
• Maintain detailed records of customer interactions and acquisition activities in CRM.
• Follow up with unsold opportunities through phone, text, and email.
• Achieve monthly acquisition and appointment goals.
• Maintain a visible presence on the service drive during peak customer traffic hours.
• Build and maintain relationships with service advisors to identify opportunities.
• Ensure a professional and positive customer experience throughout the acquisition process.

Requirements

• Automotive retail, wholesale, or re-marketing experience is a plus.
• Two years of experience in a dealership position is a plus.
• Experience using CRM and dealership software systems.
• Ability to read and comprehend instructions and information.
• Valid driver’s license and acceptable driving record.

Skills

• Excellent communication skills, including customer service and customer care.
• Proficiency in MS Office, specifically Excel and Word functions.
• Strong work ethic and ability to work both independently and with a team.