Acima Store Manager - Bilingual Preferred
About the role
As an Acima Store Manager, you will be one of the most influential roles in the retail partner stores' day-to-day operations. You will manage all activities within an assigned retail partner location, maximizing store revenue and profits through efficient management, selection, training, and development of coworkers. This role is responsible for meeting sales goals and improving processes to increase store sales.
Responsibilities
- Management and Leadership
- Manage and direct the work of all store coworkers on a day-to-day basis.
- Motivate, evaluate, coach, and counsel Acima store coworkers, including holding them accountable for duties and company policies.
- Nurture, identify, and recommend coworkers for promotion to Store Manager and Assistant Store Manager positions.
- Establish partnerships with store personnel to generate referrals and educate them on the rental and lease process.
- Train, supervise, and assess coworkers' dedication to exceptional customer service.
- Utilize discretion and judgment in day-to-day management duties regarding personnel, sales, and customers.
- Enhance coworkers' sales and account management skills through ongoing training and coaching.
- Promptly address and resolve coworker and customer issues to maintain satisfaction and friendly service.
- Cultivate a positive work environment to enhance coworker retention and minimize turnover.
- Recruit, interview, and hire coworkers for the store.
- Sales
- Establish and track daily and weekly sales objectives.
- Supervise and guide coworkers in sales activities.
- Facilitate the conversion of rental and lease agreements with customers and potential customers.
- Address challenging accounts requiring managerial intervention and authorize customer commitments.
- Supervise coworkers in the completion of daily job duties.
- Communicate and promote the accessibility, flexibility, and convenience of Acima's leasing services.
- Educate customers on lease terms, delivery protocols, and overdue accounts to encourage timely payments.
- Oversee sales and account operations, guiding customer interactions on leasing options and payment terms.
Requirements
- Must be at least 18 years of age.
- High school diploma or GED.
- Proven track record of success in retail sales management.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and other relevant software applications.
- Knowledge of inventory management and merchandising principles.
- Familiarity with rental or leasing industry practices is a plus.
- Organized, with time-management skills and the ability to multi-task.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Consistent in-person attendance to lead and manage store operations.
Benefits
- Medical, Dental, and Vision Insurance.
- Life Insurance, Supplemental Life Insurance, Spouse/Dependent Life Insurance.
- Short Term and Long Term Disability Insurance.
- Flexible Spending Accounts and Health Savings Accounts.
- 401(k) Savings Plan with company match.
- Paid Time Off.
- Legal Insurance and Identity Theft Protection Plan.
- Hospital Indemnity, Critical Illness, and Accident Insurance.
- Limited Purpose Plan.
- Weekly Pay.
- Discounts from Acima partners.
- Career Growth Opportunities.
Pay
$41,040 - $49,761 per year, plus potential monthly performance-based bonus.
Schedule
This is a full-time position. The days and hours of operation are Monday through Sunday, including evenings and weekends.
Physical Demands
While performing the duties of this job, the Store Manager is regularly required to talk and listen to coworkers and customers. This position is highly active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing from time to time throughout the day.