Acima Store Manager - Bilingual Preferred

At Acima, our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want. We lead in the Lease-To-Own space, offering customers the ability to acquire products without traditional financing constraints. With over 30,000 retail partners, we drive innovation, integrity, and customer satisfaction.

About the role

The Store Manager is a key leadership role responsible for managing all activities within an assigned retail partner store. This position focuses on maximizing store revenue and profits through efficient management, coworker development, and meeting sales goals. The role involves direct oversight of store operations, sales, and customer service within a retail partner location.

Responsibilities

• Management and Leadership
  • Manage and direct the work of all store coworkers on a day-to-day basis.
  • Motivate, evaluate, coach, and counsel coworkers, holding them accountable for duties and company policies, including disciplinary actions up to termination.
  • Identify and recommend coworkers for promotion to Store Manager and Assistant Store Manager positions.
  • Establish partnerships with store personnel to generate referrals and educate them on rental and lease processes.
  • Train, supervise, and assess coworkers' dedication to exceptional customer service.
  • Use discretion and judgment in daily management duties regarding personnel, sales, and customers.
  • Enhance coworkers' sales and account management skills through ongoing training and coaching.
  • Address and resolve coworker and customer issues promptly to maintain satisfaction and service quality.
  • Cultivate a positive work environment to improve coworker retention and minimize turnover.
  • Recruit, interview, and hire coworkers for the store.
• Sales
  • Establish and track daily and weekly sales objectives.
  • Supervise and guide coworkers in sales activities.
  • Facilitate the conversion of rental and lease agreements with customers and potential customers to ensure revenue growth.
  • Address challenging accounts requiring managerial intervention.
  • Authorize customer commitments.
  • Supervise coworkers in completing daily job duties.
  • Communicate and promote the accessibility, flexibility, and convenience of Acima's leasing services.
  • Educate customers on lease terms, delivery protocols, and overdue accounts to encourage timely payments.
  • Oversee sales and account operations.
  • Guide customer interactions on leasing options, ensuring clarity on payment terms and top-notch service.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED.
• Proven track record of success in retail sales management.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Knowledge of inventory management and merchandising principles.
• Familiarity with rental or leasing industry practices is a plus.
• Organized, with time-management skills and the ability to multi-task.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Consistent in-person attendance to lead and manage store operations.

Benefits

• Medical, Dental, and Vision insurance.
• Life Insurance, Supplemental Life Insurance, Spouse/Dependent Life Insurance.
• Short Term and Long Term Disability.
• Flexible Spending Accounts.
• 401(k) Savings Plan with company match.
• Paid Time Off.
• Legal Insurance and Identity Theft Protection Plan.
• Health Savings Accounts and Hospital Indemnity.
• Critical Illness and Accident Insurance.
• Limited Purpose Plan.
• Award-winning culture with career growth opportunities.
• Weekly pay.
• Discounts from Acima partners.

Pay

$41,040 - $49,761 per year, plus potential monthly performance-based bonus.

Schedule

This is a full-time position. Hours of operation are Monday through Sunday, including evenings and weekends.

Physical Demands

This role is highly active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing throughout the day. The Store Manager must regularly talk and listen to coworkers and customers.