Acima Sales Manager

At Acima, our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want. We lead in the Lease-To-Own space, offering customers the ability to acquire their dream products without the constraints of traditional financing. With over 30,000 retail partners and growing, we enrich lives through innovation, integrity, and dedication to customer satisfaction.

About the role

The Sales Manager is a key leadership role responsible for managing all activities within an assigned retail partner store. This position focuses on maximizing store revenue and profits through efficient management, including selection, training, and development of coworkers. The Sales Manager drives sales goals, improves processes, and ensures exceptional customer service.

Responsibilities

• Manage and direct the work of all store coworkers on a day-to-day basis.
• Motivate, evaluate, coach, and counsel Acima store coworkers, including holding them accountable for duties and company policies (up to and including termination).
• Nurture, identify, and recommend coworkers for promotion to Sales Manager and Assistant Sales Manager positions.
• Establish partnerships with store personnel to generate referrals and educate them on the rental and lease process.
• Train, supervise, and assess coworkers’ dedication to exceptional customer service.
• Utilize discretion and judgment in day-to-day management duties regarding store personnel, sales, and customers.
• Enhance coworkers’ sales and account management skills through ongoing training and coaching.
• Promptly address and resolve coworker and customer issues to maintain satisfaction and friendly service.
• Cultivate a positive work environment to enhance coworker retention and minimize turnover.
• Recruit, interview, and hire coworkers for the store.
• Establish and track daily and weekly sales objectives.
• Supervise and guide coworkers in sales activities to facilitate rental and lease agreement conversions.
• Oversee sales outcomes to ensure revenue growth and address challenging accounts requiring managerial intervention.
• Authorize customer commitments and supervise coworkers in completing job duties.
• Communicate and promote Acima’s leasing services, emphasizing accessibility, flexibility, and convenience.
• Educate customers on lease terms, delivery protocols, and overdue accounts to encourage timely payments.
• Guide customer interactions on leasing options, ensuring clarity on payment terms and top-notch service.
• Oversee sales and account operations.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED.
• Proven track record of success in retail sales management.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Knowledge of inventory management and merchandising principles.
• Familiarity with rental or leasing industry practices is a plus.
• Organized, with time-management skills and the ability to multi-task.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Consistent in-person attendance to lead and manage store operations.

Benefits

• Medical, Dental, and Vision insurance.
• Life Insurance, Supplemental Life Insurance, Spouse/Dependent Life Insurance.
• Short Term and Long Term Disability.
• Flexible Spending Accounts and Health Savings Accounts.
• 401(k) Savings Plan with company match.
• Paid Time Off.
• Legal Insurance and Identity Theft Protection Plan.
• Hospital Indemnity, Critical Illness, and Accident Insurance.
• Limited Purpose Plan.
• Award-winning culture with career growth opportunities.
• Weekly pay.
• Discounts from Acima partners.

Pay

Compensation: $20.11 – $24.39 per hour + potential bonus (based on performance, paid out monthly). Overtime pay is provided in accordance with applicable laws.

Schedule

This is a full-time position. Hours include evenings and weekends, with a schedule varying Monday through Sunday.

Physical Demands

This role is highly active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing throughout the day. The Sales Manager must regularly talk and listen to coworkers and customers.