Acima Assistant Store Manager - PT - Bilingual Preferred

About the role

The Assistant Manager-PT reports to the Store Manager and is responsible for assisting in account management and sales activities while providing excellent customer service experience. This role is performed in one of our retail partner store locations.

Key Responsibilities

• Driving customer growth through appropriate channels (web, partner stores, walk-ins)
• Listening, identifying, and fulfilling all customer needs in a timely manner
• Educating customers on Lease-To-Own terms, payments terms, benefits, the application process, and beginning-to-end of the application process
• Closing the sales cycle by converting applications that include in-store and web orders
• Working as a cooperative team member with Acima partner stores in all operations aspects
• Reporting to and communicating with the Store Manager regarding store and coworker activities and performance
• Establishing partnerships with retail store personnel to generate referrals and educate customers on the Lease-To-Own process
• Promptly addressing and resolving customer issues and complaints to maintain consistent customer satisfaction and friendly service
• Cultivating a positive work environment to enhance coworker retention and minimize turnover and issues

Job Requirements

• Must be at least 18 years of age
• High school diploma or GED
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite and other relevant software applications
• Familiarity with rental or leasing industry practices is a plus
• Organized, with time-management skills and the ability to multi-task
• Able to work a flexible schedule, including evenings, weekends, and holidays
• Consistent in-person attendance

Physical Demands

• Regularly required to talk and listen to coworkers and customers
• Highly active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing from time to time throughout the day

Compensation

The Assistant Store Manager-PT position is paid hourly in accordance with Acima's usual payroll procedures. Compensation: $13.73 - $15.67

Benefits

Expected Hours of Work: This is a Part-Time position. The days and hours of operation are Monday through Sunday. The days and hours that you will actually work will vary, but will include evenings and weekends.

Equal Opportunity Employer

Acima is an equal opportunity employer committed to ensuring that all employment decisions are made on a non- discriminatory basis, and without regard to actual or perceived race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national origin, ancestry, physical or mental disability, genetic information (including testing and characteristics), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity, transgender, and gender expression), age, sexual orientation, citizenship status, veteran status, uniformed servicemember status, or any other consideration protected by federal, state or local law. This is an excerpt from the full job description and is not intended to be all-inclusive. Other related duties may be required to meet the ongoing needs of the business.