Acima Assistant Store Manager - PT - Bilingual Preferred

About the role

The Assistant Manager-PT role involves assisting the Store Manager in sales and account management activities, providing excellent customer service, and collaborating with Acima retail partners.

Responsibilities

• Drive customer growth through appropriate channels (web, partner stores, walk-ins)
• Listening, identifying, and fulfilling all customer needs in a timely manner
• Educating customers on Lease-To-Own terms, payments terms, benefits, the application process, and beginning-to-end of the application process
• Closing the sales cycle by converting applications that include in-store and web orders
• Reporting to and communicating with the Store Manager regarding store and coworker activities and performance
• Establish partnerships with retail store personnel to generate referrals and educate customers on the Lease-To-Own process
• Promptly address and resolve customer issues and complaints to maintain consistent customer satisfaction and friendly service
• Cultivate a positive work environment to enhance coworker retention and minimize turnover and issues

Requirements

• Must be at least 18 years of age
• High school diploma or GED
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite and other relevant software applications
• Familiarity with rental or leasing industry practices is a plus
• Organized, with time-management skills and the ability to multi-task
• Able to work a flexible schedule, including evenings, weekends, and holidays
• Consistent in-person attendance

Physical Demands

This position is highly active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing from time to time throughout the day.