ACH/Wire Payments Product Consultant

About the role

Infosys Financial Services is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence.

As a Domain Consultant 2, you will analyze client business processes, identify optimization opportunities, and align them with industry-specific standards. You will facilitate benchmarking studies, collaborate with technical teams, document system customizations, and conduct in-depth research on third-party products. Additionally, you will coordinate solution implementations, address setup and integration issues, and support the development of standard operating procedures to ensure system stability post-implementation.

Responsibilities

• Analyze client business processes to identify optimization opportunities and align them with industry-specific standards and best practices.
• Facilitate benchmarking studies, working with stakeholders to align solution performance with industry standards and domain-specific insights.
• Collaborate with technical teams to document system customizations and configurations, drafting standard operating procedures and workflows aligned with functional requirements.
• Conduct in-depth research on third-party products within the domain, providing comparative analysis of features, costs, and scalability.
• Coordinate the implementation of solutions addressing issues during setup and integration, and support in developing and maintaining SOPs to ensure system stability and performance post-implementation.

Requirements

• Experience in the Payments domain, including Wire payments, ACH payments, ISO/SWIFT messages, or similar.
• Experience creating product features and user stories.
• Experience in creating requirement specifications based on architecture, design, or process detailing.
• Bachelor’s degree or foreign equivalent from an accredited institution. Three years of progressive experience in the specialty may substitute for each year of education.
• This position may require relocation and/or travel to work/project locations.
• Candidates must be authorized to work for any employer in the United States without employer-based visa sponsorship. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Preferred Qualifications

• Experience capturing requirements related to internal/external consulting, documenting, and mapping current business processes.
• Strong analytical and communication skills.
• Planning and coordination skills.
• Experience and desire to work in a domain consulting environment that may require travel.

Skills

• Collaborative spirit and excellent communication skills.
• Strong analytical and coordination skills with a focus on process optimization.
• Ability to create detailed process maps and technical documentation with domain specialization.
• Proactive approach to conducting benchmarking studies and product research.
• Familiarity with system implementation, configuration, and maintenance.
• Effective collaboration and communication with cross-functional teams.

Benefits

• Medical, Dental, Vision, and Life Insurance.
• Long-term and Short-term Disability coverage.
• Health and Dependent Care Reimbursement Accounts.
• Accident, Critical Illness, Hospital Indemnity, and Legal Insurance.
• 401(k) plan with contributions dependent on salary level.
• Paid holidays and Paid Time Off.