Ace Hardware Manager/Starkville

Responsibilities

• Achieve APG mission/vision/values through execution of plans designed to engage employees, create superior customer experiences, and achieve assigned results.
• Assist the Store Manager to plan workloads and assign work schedules on a daily/weekly basis.
• Assist the Store Manager in managing all controllable expenses.
• Aid in the development of a store team that consistently delivers high levels of customer service and business results (including providing priority delivery service).
• Address customer sales/service questions quickly and ensure that customers have a pleasant shopping experience on the phone or in the store.
• Manage the store counter and related activities.
• Aid in the preparation for Safety and Security Audits and ensure that proper processes and procedures are utilized to minimize inventory shrinkage.
• Assure that merchandise is received and stocked in a timely and accurate manner and ensure the sales area is stocked and displayed to create a superior customer experience by using the Store Recovery checklist.
• Work with the Store Manager to assure that all delivery vehicles are kept in working order and are maintained in such a way as to represent our company in a positive manner to both our customers and the public.
• Aid Store Manager to create and maintain a safe work environment and ensure that required HazMat training occurs in a timely fashion.
• Understand, interpret, and comply with Company policies and ensure overall cleanliness of the store, stock room, and outside areas.
• Use company resources such as FastTrack and FastStart to help develop employees and help create and sustain a workplace that is respectful of the individual and builds teamwork.
• Demand high standards of performance and monitor and recognize both good and unacceptable performance of employees.
• Build trusting and productive working relationships with others and coach employees on how to build the relationships as well.

Qualifications

• Have a working knowledge of the accounts the store services.
• High school diploma or equivalent.
• Technical school and/or college degree a plus.
• Possesses high character and always deals fairly with both employees and customers.
• Provides strong leadership to the operation to create a high-performance team via customer focus, open communication, a willingness to coach and provide feedback.
• Possesses personal drive, self-motivation and initiative to accomplish company goals.
• Enjoys working with people in a fast-paced setting; is competitive yet has the ability to work calmly under pressure.
• Insures proper maintenance and protection of Company store facilities, equipment, inventory and other physical assets of the Company.
• Possesses a willingness and ability to learn.
• Possesses analytical problem-solving skills.
• Able to work flexible hours including weekends and holidays as required by customer business needs.
• Possesses an understanding of purchasing and solid negotiation skills.
• Possesses strong customer relationship management skills.
• Able to use the adding machines and process cash, check and credit card transactions.
• Able to speak clearly and listen attentively.
• Able to work on feet (stand and walk) for entire assigned work shift.
• Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (ten feet) with use of stool or ladder when necessary.

Benefits

• Medical Benefits
• Dental
• Vision
• Vacation
• 10 Holidays
• 401k