Ace Hardware Store Manager

Essential Duties And Responsibilities

• Delegate daily workload among associates to meet merchandising and visual presentation standards.
• Hire, train and develop retail staff with goals for growth and success in their positions, provide ongoing performance feedback and recognize accomplishments.
• Review all store evaluations with store management team and staff to identify opportunity areas, and correct all issues with a sense of urgency.
• Cook up and implement an in-store marketing including promotions, events and seasonal merchandising based on store needs.
• Complete merchandising updates according to [Houchens Ace Hardware] standards. Work with vendors to develop merchandising strategies for products and have them assist with their plan-o-gram and updates.
• Forecast scheduling needs to meet customer demand and create work schedules.
• Maintain accurate inventory at all stages through on-hand integrity, daily receiving and transfers, store communication, product mix and flow, and adhering to (Company Name) best practices, metrics and deadlines.
• Utilize available inventory reports to reduce shrinkage, maintain appropriate stock levels and maximize inventory accuracy.
• Coach and train store associates and oversee all training requirements for all associates (e.g. New-Hire orientation, on-the-job training, vendor training, etc.).
• Enforce safety policies and procedures, and serves as role model for safety. Conduct preventative safety and fire inspections, and take appropriate actions to correct all issues.
• Document at least one (1) Observation per associate monthly and provide coaching in order to ensure consistency of service to all customers.

Customer Service

• Promote Customer Service as The #1 Priority. This must be accomplished on a daily basis through observing, monitoring and coaching associate’s performance and interactions on the sales floor.
• Regularly promote and teach “Amaze Every Customer Every Time” while leading by example and coaching.
• Use huddles, communication boards, and store meetings as the means to communicate the store’s performance, and educate, engage and motivate the team.
• Drive customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly.
• Review all customer service measurement reports (e.g., Mystery Shop, Customer Engagement Survey, etc.), and work with the team to identify opportunities in an effort to sustain or improve overall service levels.

Inventory

• Maintain accurate inventory at all stages through on-hand integrity, daily receiving and transfers, store communication, product mix and flow, and adhering to (Company Name) best practices, metrics and deadlines.
• Utilize available inventory reports to reduce shrinkage, maintain appropriate stock levels and maximize inventory accuracy.

Coaching and Training

• Work on your professional development through leadership training opportunities (self-directed learning, local business events, Ace learning and industry events, etc.).
• Identify appropriate training for store associates and oversee all training requirements for all associates (e.g. New-Hire orientation, on-the-job training, vendor training, etc.).

Safety, Compliance and Store Environment

• Enforce safety policies and procedures, and serves as role model for safety.
• Enforce store environment procedures to ensure and maintain the best store appearance.
• Conduct preventative safety and fire inspections, and take appropriate actions to correct all issues.

Physical Requirements

• Ability to stand for an extended period of time, walk, reach, and bend to perform job duties.
• Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth.

Work Environment

• The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate occasionally works near moving mechanical parts.
• The associate may work near outside weather conditions.
• The noise level in the work environment is usually moderate.