ACE Hardware Homes Services - Office Manager

Job Responsibilities

As an Office Manager, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.

• Respond to job leads in a timely manner
• Cook up the schedule and material ordering for multiple craftsmen and projects
• Utilize our dispatching & schedule management software
• Return customers' calls as needed and follow up with past customers
• Perform paperwork and filing duties
• Aid in solving operational logistics to ensure a smooth customer journey

Job Requirements

• High school diploma or GED
• 3-5 years of administrative assistant/scheduling experience
• Comfortable with sales
• Adaptive to technology
• Strong customer service skills
• Excellent office management skills
• Solid typing skills; ten-key skills, a plus
• Great multitasking and prioritization skills
• Exceptional communication skills
• Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus
• QuickBooks Online or other accounting knowledge, a plus
• Customer-facing experience, a plus
• Construction industry experience, a plus
• ServiceTitan experience is a major plus