Ace Hardware Clerk- Mountain Green

About the role

Lee’s Marketplace is a family-owned grocery and hardware chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve.

As a Lees Ace Hardware Store Clerk, you will provide excellent customer service, assist customers with product selection, and maintain an organized and efficient store environment. Your knowledge of tools, hardware, and home improvement supplies will help customers find the right products for their projects.

Responsibilities

• Greet customers, assist with inquiries, and provide product recommendations based on their needs.
• Process sales transactions accurately and efficiently, including cash handling and credit card processing.
• Participate in the processing of new shipments and help keep the receiving and back stock area clean and organized.
• Stock shelves, manage inventory levels, and assist with product displays to ensure the store is well-organized and appealing.
• Maintain up-to-date knowledge of store products, including tools, building materials, and home improvement supplies. Educate customers about Lee’s Marketplace Ace Hardware products and services.
• Maintain training and certification by actively attending in-person trainings and consistently utilizing digital training platforms.
• Maintain, process, and complete orders through digital and in-person order processing.
• Ensure the store is clean and organized, including the sales floor, aisles, and storage areas. Follow safety protocols and ensure that products are displayed safely and securely.
• Provide excellent guest service by acknowledging guests promptly, assisting them accurately, and finalizing purchases in a friendly manner.
• Display problem-solving skills and pride in finding resolutions that exemplify the “Lee’s Way—doing what’s best for our guests, our team, and our company.”
• Be familiar with, and assist customers with use of, Lee’s Marketplace and Ace Hardware websites.
• Stock shelves and maintain displays according to store standards.
• Ensure product quality while stocking and receiving items.
• Assist in unloading deliveries and organizing stock rooms as needed.
• Package, merchandise, and label products using a computer program.
• Maintain a clean and organized work area and follow all safety and sanitation procedures.
• Report any safety hazards or equipment issues to management.
• Operate cash registers and handle transactions accurately, following store policies on returns, exchanges, and refunds.
• Work cooperatively with team members to achieve store goals and participate in team meetings and training sessions.
• Assist other departments as needed and work in a fast-paced, sometimes crowded, sales environment with tact and patience.
• Work with the team to ensure products are sold well before their expiration date.
• Attend departmental, store, and company meetings as required; contribute to profits and revenues and meet productivity standards.
• Have knowledge of and comply with all company policies, procedures, programs, and directives. Refer to the Team Member Handbook continually to ensure policies and procedures are followed.
• Promote a harassment-free environment and immediately report any potential harmful situation to management.

Requirements

• Minimum age requirement: 17+ (18+ for machinery, 21+ for delivery).
• Ability to stand, walk, twist, sit, and bend for extended periods.
• Ability to lift and carry items weighing up to 50 pounds.
• Manual dexterity for handling small objects and operating equipment.
• Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.
• Occasionally stoop, crouch, kneel, or crawl.
• Prolonged periods standing and walking.
• Ability to access and navigate all areas of the store.
• Occasional use and climbing of step stools or ladders.
• Operate equipment, which may include a pallet jack, wheeler, hand tools, register systems, phones, computers, and mixers.
• High school diploma or equivalent (preferred).
• Previous experience in retail or guest service (preferred).
• Basic knowledge, or willingness to learn, of hardware, tools, and home improvements.

Skills and Abilities

• Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests.
• Ability to work in a fast-paced environment.
• Basic math skills for handling cash transactions.
• Ability to read and follow instructions.
• Good verbal communication skills.
• Ability to understand and follow written and verbal instructions, including manuals, training guides, and guidebooks.

Benefits

• Competitive hourly wage/salary.
• Paid time and a quarter on Sundays.
• Benefits packages including health insurance, disability plans, EAP, 401k plans, and supplemental insurances.
• Ace Hardware discount at Lees Ace Hardware locations.
• Paid time off for those who qualify.

Work Environment

• Friendly and supportive team atmosphere.
• Opportunities for career advancement and professional development.
• Safety-forward atmosphere.
• Innovative, supportive, and input-driven management team.