ACE Account Service Desk Specialist (Tier II – ASD)

About the role

The Account Service Desk Specialist (Tier II – ASD) plays a crucial role in providing high-quality customer service to clients. This position requires excellent problem-solving skills and the ability to handle multiple tasks efficiently.

Responsibilities

• Handle escalated client issues and provide timely resolutions.
• Document all interactions and escalate issues as necessary.
• Collaborate with internal teams to resolve complex client problems.
• Provide training and support to new team members as needed.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• At least 2 years of experience in IT support or customer service.
• Strong problem-solving and communication skills.
• Proficiency in Microsoft Office Suite.

Qualifications

• Experience with ticketing systems and CRM software.
• Knowledge of network infrastructure and troubleshooting techniques.
• Ability to work independently and manage time effectively.

Skills

• Excellent written and verbal communication skills.
• Ability to prioritize tasks and manage multiple projects simultaneously.
• Strong analytical and troubleshooting abilities.

Benefits

• Competitive salary package.
• Incentive-based performance bonuses.
• Vacation and sick leave.
• Paid holidays.

Pay

• $50,000 - $60,000 annually.

Schedule

• Full-time position.
• Monday through Friday, 8:00 AM - 5:00 PM.