Acct Exec 3, Enterprise Direct Sales

About the Role

Responsible for the sale of Comcast Commercial Internet, Video, and Voice-based services to mid-size and large businesses. Works as part of a team to drive sales using prospecting activities and cultivation of relationships with institutions in designated territories. Designs and delivers live sales presentations, develops relationships with businesses and the community, and positions the Comcast brand as key components of the sales strategy.

Responsibilities

• Creates and delivers face-to-face sales presentations demonstrating knowledge of the latest Comcast products and services.
• Sells with goals of exceeding departmental financial and unit targets.
• Stays abreast of the competitive landscape and emerging technologies to best position Comcast Business Services.
• Develops sales territory, including cultivation of local partnerships and organizational affiliations.
• Actively generates new leads with targeted businesses through prospecting activities such as cold calling, canvassing, customer referrals, and partner relationships.
• Promotes and positions the Comcast brand within the territory.
• Retains customer base by delivering on the Comcast Credo, ensuring a superior customer experience.
• Maintains and builds customer relationships to drive retention; collaborates with internal teams to ensure operational efficiencies and service levels.
• Maintains accurate and quality sales records and prepares sales and activity reports as required.
• Attends out-of-office meetings with customers regularly, demonstrating excellent verbal and written communication, presentation, persuasion, and negotiation skills.
• Demonstrates knowledge in:
  • Network Design, MAN technologies & designs (DSx, OC-x, WDM, Ethernet)
  • Internet Technologies, Functionality & Services
  • Voice Network Technologies (including VoIP)
  • Data Networking Technologies, Functionality & Services (LAN, MAN, WAN, VPN)
  • Networking Protocols (emphasis on Layers 1, 2, & 3)
  • Customer Premise Equipment (voice & data)
  • Business Continuity/Disaster Recovery concepts
  • E-rate Contracting Processes and Procedures
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance; ability to work nights, weekends, variable schedules, and overtime as necessary.
• Other duties and responsibilities as assigned.

Operating Principles

• Own the customer experience by putting customers first and providing seamless digital options at every touchpoint.
• Know your stuff by being enthusiastic learners, users, and advocates of Comcast’s technology, products, and services.
• Win as a team by working together and being open to new ideas.
• Be an active part of the Net Promoter System by joining huddles, making callbacks, and elevating opportunities to improve customer feedback.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, customers, investors, and communities.

Qualifications

• Bachelor’s Degree preferred, or a combination of relevant coursework and professional experience.
• 5-7 years of relevant work experience.

Skills

• Business acumen
• Direct selling
• Prospecting
• Cold calling

Pay

Base pay is one part of the Total Rewards at Comcast. Most sales positions are eligible for a Commission under an applicable plan, while most non-sales positions are eligible for a Bonus. Additional details on compensation and benefits are available on the Comcast careers site.

Benefits

Comcast provides best-in-class benefits to eligible employees, designed to support physical, financial, and emotional well-being. Benefits include a variety of options, expert guidance, and tools personalized to meet individual needs, helping support employees through life’s milestones and everyday challenges.