Accounts Receivable Specialist (Hybrid)

The Work

The Lexipol O2C (Order to Cash) team is responsible for billing, customer collections and cash application. We are responsible for generating timely and accurate invoices, ensuring collection of monies owed by customers, and the timely and accurate application of these remittances to accounts receivable. We provide regular and ad hoc operational KPIs and reports as well as communications to internal stakeholders.

Requirements

• Undergraduate degree in Accounting
• Minimum of 1 year of experience in cash application, accounts receivable, or general accounting
• Experience with ERP/accounting software (e.g., SAP, Oracle, or NetSuite) and proficiency with Microsoft Excel
• Detail oriented and exceptional communicator with internal and external clients
• Working knowledge of bank account reconciliations
• Comfortable with processing a high volume of transactions daily
• Good judgment with excellent problem-solving skills
• Able to work independently as well as motivated to assist the accounting team
• Extreme attention to detail
• Able to multi-task and efficiently get through routine tasks daily
• Strong analytical skills and attention to details
• Excellent organizational and time management abilities, with the ability to prioritize tasks effectively
• Clear and professional communication skills to liaise with both internal and external stakeholders
• Continuous improvement mindset

Preferred Experience

• Experience with Salesforce
• Experience with Target

Outcomes/Target Results

• Timely Cash Application: Apply daily cash receipts to the correct customer accounts within 24 hours of receipt to minimize any backlog. Ensure timely processing of payments from multiple sources, including checks, ACH, and credit cards, within company SLA.
• Accuracy in Cash Posting: Achieve a 99% accuracy rate in applying cash to the correct invoices to reduce rework and customer disputes. Maintain an error-free cash application process, with less than 1% posting errors that require correction. Maintain 100% compliance with accounting standards, ensuring accurate and timely revenue recognition across all products.
• Effective Issue Resolution: Resolve any unidentified or misapplied payments within 48 hours to prevent delays in customer account reconciliation. Maintain a resolution rate of at least 90% for exceptions such as partial payments, short pays, overpays, and other discrepancies. Achieve improvement in customer satisfaction related to billing processes (as measured by NPS) ensuring smooth and error-free billing experiences.