Accounts Receivable Specialist (Contingent)

Responsibilities

• Manage all collection efforts on behalf of the company.
• Initiate collections via phone or email and remind delinquent accounts of open balances.
• Notify customers of insufficient payments and send monthly statements.
• Optimize the company's cash receipts and minimize bad debt losses.
• Maintain customer account detail for non-payment, delayed payments and other irregularities.
• Resolve account discrepancies using various techniques such as investigating and reviewing supporting documentation.
• Elevate the resolution of delinquent accounts within the customer's organization and seek assistance from the business development and program management team when necessary.
• Update customer contact information for collection efforts, as needed, and provide thorough documentation of customer interaction in NetSuite.
• Reconcile accounts receivable to the general ledger and resolve any differences.
• Provide accurate aging reports as requested by senior management.
• Manage the credit application process for all new clients and ensure proper set up before payment terms are established.
• Aid in ensuring an accurate and timely monthly, quarterly, and year-end close.
• Respond to credit card company for chargebacks in a timely manner.
• Aid in cash application for payments received from customers in a timely manner.
• Aid with schedules for SEC quarterly reviews and annual audits and SOX compliance.
• Support the Controller with special projects and development and implementation of new procedures to enhance workflow improvements for the department.
• Aid with financial analysis reports, as needed.
• Identify and implement improvements to the collections process and other related procedures.

Qualifications and Education Requirements

• Bachelor's degree in finance/accounting preferred; Associates degree required.
• 3-5 years experience in collections and chargebacks.
• Working knowledge of Netsuite a plus.
• Proficiency in fair credit practices and accounting principles.
• Proficiency in MS Office, including Intermediate to Advanced Excel skills.