Accounts Receivable Specialist

Key Responsibilities

• Manage a portfolio of ~1,000 accounts totaling ~$7M in receivables
• Perform outbound collections via phone and email while maintaining excellent customer service
• Review aging reports and prioritize accounts to meet collection targets and quotas
• Reconcile accounts, resolve discrepancies, and escalate complex issues as needed
• Investigate and document invoice disputes and payment delays
• Partner cross-functionally to resolve account issues efficiently
• Maintain accurate account updates and activity tracking in systems

Qualifications

• Minimum 2 years of collections experience (corporate A/R preferred)
• Experience managing high-volume portfolios and working aging reports
• Experience with Esker, Billtrust, Salesforce, and Oracle
• Strong communication skills (written and verbal) with the ability to clearly explain collections activity
• Proficiency in Microsoft Excel (basic to intermediate; no advanced formulas required)
• Strong attention to detail and ability to escalate issues effectively
• Prior proven ability to meet goals, quotas, and daily performance metrics