Accounts Receivable Specialist

About the role

The Accounts Receivable Specialist plays a crucial role in ensuring that customer invoices are accurate and payments are received promptly. They are responsible for monitoring customer accounts, following up on past-due balances, and resolving billing and payment discrepancies.

Responsibilities

• Correct billing discrepancies and re-issue invoices as needed
• Prepare and send customer account statements
• Maintain communication with customers and Agents to ensure timely payment
• Follow up on past-due invoices and request payment
• Work with customers to establish payment arrangements
• Locate and provide customers with missing invoices, supporting documents, or other requested billing records
• Collaborate with Agents and third-party collection agencies on significantly past-due accounts
• Enter account adjustments, deductions, payments, and other transactions into the Chargeback database
• Partner with the Billing department to resolve specialized billing issues
• Review account reports for weekly and monthly meetings with management
• Address outstanding account-related matters for customers whose business relationships have ended

Requirements

• High School Diploma or equivalent
• 1+ years of customer service experience
• Proficient with email use
• Intermediate proficiency with Microsoft Excel
• Strong customer service and mathematical skills
• Excellent problem-solving skills
• A high degree of accuracy and attention to detail
• Ability to pivot tasks and reprioritize
• Excellent written and verbal communication skills

Preferred Qualifications

• Associate’s Degree in Accounting, Finance, or related field
• Office experience
• Accounts receivable or payable experience
• Transportation logistics industry experience
• Advanced Microsoft Excel proficiency
• Accounting system experience