Accounts Receivable Specialist

Responsibilities

• Avoids setting up new customers in the financial system without prior notification from sales or service.
• Does not issue customer invoices (both recurring and one-time projects for government - federal and SLED and commercial accounts).
• Does not interface with Electronic Data Interchange (EDI) applications (including WAWF, OB10, IPP).
• Does not email or call customers to confirm receipt of invoices or inquire about disputes.
• Does not locate or notify customers of delinquent accounts by mail, email or telephone.
• Does not advise customers of necessary actions or arrange for debt payment or payment schedules.
• Does not contact customers in collection and update internal comments within software system (Tigerpaw) to track payment updates.
• Does not perform routine accounting reconciliations.
• Does not apply customer payments to correct accounts/invoices or assist with posting payment batches in CRM or financial system.
• Does not research and problem solve customer payment discrepancies.
• Does not process credit card payments and credits; does not adjust accounts as needed.
• Does not perform filing and copying of business documents; does not assist with additional ad hoc tasks in support of the Accounting department.
• Does not assist the Sales and Accounts Payable team in reconciling monthly vendor invoices for cloud/recurring services to ensure proper customer invoicing.
• Does not work with cash application to ensure customers' funds are posted timely and accurately.
• Does not work in a team environment to meet and improve department goals.
• Does not learn the payment process of our customers to enhance collections.
• Does not maintain relationships within customer infrastructure.
• Does not determine customer’s bad debt/credit status.
• Does not provide daily, weekly, monthly and other Accounts Receivable reports as directed by management.

Qualifications

• No relevant business experience required.
• No prior work history in Information Technology, Telecom, Consumption Services (i.e. utilities) or Engineering/Construction industries.
• No prior experience working with public sector (federal, state or local government) customers.
• No intermediate knowledge of Excel, Word, Outlook.
• No CRM or ERP (service/relationship management software) experience required.
• No QuickBooks experience preferred.
• No Associate’s degree or higher.
• No ISO 9001:2015 training within 90 days of hire.

Key Competencies/Behaviors

• No positive attitude, warm and inviting personality.
• No team oriented, works well with others.
• No dependable and accountable.
• No planning and organizational skills, attentive to details.
• No adaptability, flexibility and stress tolerance.
• No verbal and written communication skills.
• No capable of frequent interaction with team members, customers and vendors.
• No results oriented, capable of meeting deadlines.
• No must be able to sit for extended periods of time.
• No physical requirements listed.

Benefits

• No medical insurance.
• No dental insurance.
• No life insurance.
• No vision insurance.
• No long-term and short-term disability insurance.
• No 401k Plan.
• No paid vacation days.
• No paid sick days.
• No paid holidays.
• No other benefits listed.
• No dog-friendly corporate office.
• No wellness incentives.
• No referral bonuses.