Accounts Receivable Specialist

Job Overview

The Accounts Receivable Specialist is responsible for all Accounts Receivable functions for the company. This includes maintaining accurate records of all incoming payments, ensuring the timely collection of outstanding invoices, and resolving any payment discrepancies. The position supports the accounting department through scheduled invoices, effective collection practices, daily postings, customer records, and pricing tables. The Accounts Receivable Specialist contributes to the HGC company's mission by improving cash flow, ensuring timely payment collections, and supporting other HGC departments to ensure accurate customer pricing and customer satisfaction.

Essential Functions

• Lead collections by monitoring and reconciling customer accounts to ensure accuracy and prompt payment collection.
• Generate and send customer invoices, statements, and payment reminders.
• Follow up and communicate with customers regarding outstanding invoices and payment discrepancies.
• Investigate and resolve billing and payment issues, including chargebacks, disputes, and refunds.
• Perform daily posting of cash receipts and generate daily shipping invoices.
• Prepare and analyze accounts receivable aging reports to identify past-due accounts and prioritize collection efforts.
• Provide updated reports weekly, bi-weekly, or monthly regarding improvements in collections or unresolved issues to escalate to upper management.
• Collaborate with the customer support department and sales team to address customer inquiries, assist with billing and pricing discrepancies, and resolve any issues impacting payment collection.
• Provide administrative support to the quality team for AR account adjustments while ensuring AP involvement as necessary.
• Provide administrative duties, such as processing write-offs, credit memos, and adjustments as necessary.
• Maintain up-to-date customer records with accurate billing, contact information, payment terms, and price increases within the ERP system.
• Request customer sales tax exemption certificates.
• Monitor AR shared mailbox daily for cash remittance advice and customer communications requesting statement copies or invoices.
• Complete assigned month-end tasks such as reconciling customer cash, adjustments, sending statements, and financial reporting.
• Provide exceptional customer service by promptly responding to customer inquiries and resolving any issues related to accounts receivable.
• Support the other functions and members of the Finance team as needed.
• Perform other duties as assigned.

Required Skills & Abilities

• Proficient math skills, which include applying basic math skills to solve more complex problems, often involving multi-step calculations and reasoning.
• Ability to effectively manage both emotional and social intelligence.
• Strong interpersonal and customer service skills.
• Strong verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Excellent time management skills and ability to efficiently manage priorities and tasks based on importance.
• Excellent organizational skills and attention to detail.
• High adaptive capacity to effectively manage demands and frequent change, delays, or unexpected events.
• Ability to work self-sufficiently to ensure accuracy and quality of tasks.
• Ability to navigate and resolve internal or external situations effectively and resourcefully.
• Ability to work effectively in a fast-paced environment.
• Ability to establish and maintain effective relationships with customers, co-workers, and HGC Industries partners.

Qualifications

• Associate’s degree preferred.
• 5 years of Accounts Receivable experience required.
• Proficient in Microsoft Office tools, including Word, Excel, PowerPoint.
• Experience working within an ERP system preferred.
• Experience with Microsoft NAV or Epicor Kinetic a plus.

Compensation

$25-$30/hr. based on experience

Benefits

• Generous Paid Time Off Policy
• 401(k) Retirement Program w/ Company Match
• Medical, Dental, and Vision plans
• STD & LTD
• Employer-Paid Life Insurance
• Employee Assistance Program
• Pet Insurance/Discount Program

Physical Demands

Sitting for long periods

Environmental Conditions

Manufacturing plant and office employees can/will be exposed to noise, dirt, dust, fumes, odors, chemicals, and other airborne particles.

Classification

Full-time, non-exempt

Location

On-site- Indianapolis (Martindale/Brightwood area)

Travel Requirements

None