Accounts Receivable Specialist

At Encore Fire Protection, we are the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver a superior experience to those who trust us to safeguard what matters most.

About the role

We are seeking an Accounts Receivable Specialist to join our Finance team at our Pawtucket, RI headquarters. This role supports the day-to-day management of receivables across our growing service business and partners closely with Operations, Service, and Account Management to keep communication and processes running smoothly.

Here’s what your first 90 days could look like in this role:

• 30 Days: Learn Encore’s systems, processes, and people. Complete training in tools such as ServiceTrade, Sage, Esker, and other AR technologies while getting comfortable with our invoicing, remittance, and reporting workflows. Shadow peers, process payments for invoices, and build a general understanding of the full billing cycle.
• 60 Days: Partner with other members of the AR team, contribute to shared workflows, and support assigned locations. Assist with collections follow-up, reconcile payments with the Cash Applications team, and collaborate with Operations to resolve billing issues.
• 90 Days: Take ownership of your assigned locations and manage AR responsibilities with confidence. Communicate directly with customers, handle collections and reconciliations, and maintain accurate documentation within our systems. Spot trends, suggest improvements, and consistently deliver results that help keep cash flow on track.

Beyond 90 days, you will play a key role in refining Encore’s AR operations, helping improve efficiency, accuracy, and collaboration as we continue to scale.

Responsibilities

• Manage a portfolio of customer accounts and maintain accurate aging reports through proactive follow-up.
• Partner with Operations, Account Management, and Service teams to resolve billing issues quickly and accurately.
• Identify and escalate uncollectable balances, prepare recommendations for demand letters, agency submissions, or write-offs.
• Analyze payment trends to support collections strategy and help reduce Days Sales Outstanding.
• Support process improvements, including automation and reporting enhancements, to make AR operations more efficient.
• Handle accounting inquiries and assist with special projects that support the team’s success.
• Approach challenges with curiosity, collaboration, and a solution-first mindset.

Requirements

• One to three years of experience in Accounts Receivable, Collections, or a related accounting role. (Recent graduates with relevant coursework, internships, or transferable experience are encouraged to apply.)
• Understanding of accounting principles and strong analytical skills to interpret and validate financial data.
• Excellent communication and relationship-building skills, with the ability to collaborate effectively across teams.
• Proficiency in Microsoft Excel and comfort working within multiple systems.
• Highly organized, detail-oriented, and able to manage competing priorities.
• A proactive mindset and curiosity to learn new processes, tools, and approaches.
• A team-first attitude and desire to grow within a company that values innovation, accountability, and purpose.

Qualifications

The following will make you stand out:

• A bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Experience in a multi-location, service-based, or construction-related business.
• Experience with systems such as Sage, ServiceTrade, Esker, or similar AR tools.
• Experience working directly with customers on past-due balances or payment plans.
• A track record of suggesting or implementing process improvements in AR or collections.

Benefits

• Competitive Pay: Hourly rate based on experience with a performance-based bonus opportunity.
• Tuition Assistance: Paid tuition for fire protection-related schooling needed to obtain licensing.
• Purpose-Driven Work Environment: A culture that values results and empowers the team to focus on impactful work.
• Swag: High-quality company swag and attire (t-shirts, hoodies, jackets) – at least twice a year.
• People-Focused Culture: A collaborative environment that encourages experimentation, learning, and improvement.
• Tools for Success: Access to leading-edge web-based productivity tools.
• Health and Wellness: Comprehensive medical, dental, and vision coverage.
• Retirement Planning: Participation in our Fidelity 401(k) plan with a company match.
• Life Insurance: Company-paid life insurance policy of $50,000.