Accounts Receivable Specialist

About the role

Common Interest Management Services, an Associa company, is a leader in innovative HOA solutions with seven offices across the Bay Area and Central Valley. We're committed to improving communities and delivering outstanding service—come join our team!

Responsibilities

• Prepare and process monthly billings to homeowners, including updating assessment billing in accordance with the approved annual budget.
• Handle direct inbound customer service calls, emails, and inquiries via accounting software, providing clear and professional responses to homeowner questions regarding billing, late fees, account history, and payment status.
• Assess and apply monthly late fees and finance charges in accordance with the association’s collection policy and governing documents.
• Process bank returns, including returned checks and rejected electronic payments, and apply appropriate fees or account adjustments.
• Manage delinquent accounts, including homeowner correspondence and coordination with third-party collection agencies to outsource collections activity when required.
• Process and reconcile miscellaneous cash receipts, ensuring proper allocation to the associations bank accounts or homeowner accounts.
• Partner with Community Managers to research and resolve inbound inquiries from Board members regarding homeowner accounts and financial matters.
• Update homeowner accounts to reflect change of ownership after escrow closes, including ownership transfers, balance adjustments, and account setup for new owners.
• Maintain accurate account records and ensure compliance with internal controls, company policies, and governing documents.

Requirements

• 3-4 years of experience in accounting.
• High School diploma required, BS in Accounting preferred.
• Adept in Microsoft Office 365, Teams, Adobe, Outlook and Excel.
• Strong organizational and time management skills.
• Strong written and verbal communication skills.
• Self-starter with a high bar on productivity.
• An ability to multi-task, to solve problems, and to successfully engage customers in a positive and memorable way.
• Strong detail orientation with careful execution of tasks without errors.
• Operates with a high level of autonomy while maintaining a collaborative team-oriented approach.

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan with a match, vacation, sick, and holiday pay. We also have a Social Committee that organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team-building activities!

Pay

The pay range is $25.00-$27.00 an hour; direct experience is strongly preferred.

Schedule

This is a full-time, non-exempt, in-office position based in San Ramon, CA, Monday–Friday.