Accounts Receivable Specialist

About the role

Our story began in 2017 in Austin, TX. We started with humble roots but big aspirations. From 1 center in North Austin, our movement has inspired thousands of clinicians and operators. Today, the ABC community is 10,000+ strong, serving thousands of children with ASD.

Responsibilities

• Contact insurance carriers daily to follow up on past due amounts on outstanding medical claims by calling carriers, utilizing payer web portals, and working in tandem with your team.
• Have a working knowledge of In and Out of Network reimbursement processes/methodologies.
• Investigate and resolve claims that have been submitted to insurance for payment and create detailed follow-up notes that provide summary of actions taken and collection status.
• Investigate and collect information related to claims denials and determine when it’s appropriate to file reconsiderations and/or appeals needed to contest incorrect insurance determinations.
• Collaborate daily with other departments within RCM to resolve claims processing issues and work to ensure timely processing and reimbursement of assigned insurance carriers.
• Identify and resolve outstanding payer issues and trends as they arise and be able to effectively handle insurance claims specialists with a strategic and systematic approach.
• Provide high quality customer service to our clients, including but not limited to, calling clients to discuss their insurance coverage, coordination of benefits, lapses in coverage and more.

Qualifications

• A High School Diploma required, bachelor’s degree in business/management or related area (or equivalent experience in revenue cycle management) preferred.
• Austin, TX candidates preferred but will consider remote work for applicants with the right background.
• Experience working in CentralReach practice management system preferred.
• Experience working in Applied Behavioral Analysis preferred.

Critical Traits

• Ability to work independently with minimal supervision and manage multiple priorities in a remote work environment.
• 2+ years of experience managing medical receivables with a track record of success.
• Experience working both in and out of network environments is a plus.
• Strong analytical and mathematical skills with the ability to identify trends and opportunities for process improvement.
• Ability to communicate clearly and effectively, both written and orally.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Experience using Excel; from basic formulas up to compiling ad-hoc reports for global claims projects.
• Ability to work within multiple systems to locate information needed to support claims research and resolution.

Perks

• 10 Days of PTO, 10 Paid Holidays, 2 Flex Days + More with Tenure
• Student Loan Repayment Employer Contributions
• Maternity/Paternity Award of up to $3,000 & FSA Options for Childcare
• Door Dash Pass, Team Happy Hours, and Regional Night of Honors
• Up to $600 Student Loan Repayment Options & Tuition Discounts

Additional Rewards

• Quarterly Team outings and events to bond and celebrate our wins both big and small!
• Professional development: we want to pour into you as you pour into ABC
• Leverage leadership opportunities: To be the best, we have to continually keep learning and you get to push yourself here to learn more and take on more responsibilities, and show what you can do!

Pay & Schedule

• Full-Time: Starting at $55,000 per year based on experience
• Austin, TX (on-site position), Remote if outside of the Austin area
• Located at 6300 Bee Caves Rd BLDG 2 - 100, Austin, TX 78746