Accounts Receivable Senior Collector

About the role

As a Senior Collector at ALS, you will manage high-volume outstanding receivables, resolve complex account issues, and drive successful recovery strategies to minimize delinquencies and support company cash-flow goals. This role serves as the escalation point for difficult accounts, partners closely with internal teams, and provides guidance and mentorship to junior collections staff.

Responsibilities

• Plan, evaluate, implement, and continuously improve all aspects of the procure-to-pay process.
• Manage an assigned portfolio of customer accounts to ensure timely payment collection.
• Conduct outreach via phone, email, and written correspondence to resolve past-due balances.
• Review and analyze customer account history to identify discrepancies and trends.
• Handle escalated collection issues and negotiate payment plans, settlements, or dispute resolutions.
• Maintain accurate documentation of contact attempts, outcomes, and account notes in the system.
• Collaborate with Sales, Customer Service, and Billing teams to resolve invoicing issues.
• Monitor aging reports and provide weekly status updates to leadership.
• Prepare collection statements, demand letters, and other related communications.
• Recommend accounts for third-party collections, legal escalation, or write-off when appropriate.
• Mentor and support junior collectors, assisting with training and best practices.
• Ensure compliance with company policies and all federal/state collection laws.
• Contribute to process improvements and accounts receivable performance initiatives.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree.
• 3–5+ years of collections or accounts receivable experience (B2B preferred).
• Strong understanding of collection procedures and credit policies.
• Excellent negotiation, communication, and conflict-resolution skills.
• Proficient in Microsoft Office Suite and AR/ERP systems (e.g., SAP, Oracle, NetSuite, or similar).
• Strong attention to detail and organizational skills.
• Ability to handle sensitive situations with professionalism and tact.

Qualifications

• Solid knowledge of accounting policies, procedures, and controls.
• Strong analytical skills, critical thinking, and keen attention to detail.
• Strong systems skills, including the ability to leverage systems for process improvement.
• Ability to build and foster relationships across the organization.
• Effective oral and written communication skills.
• Experience leading a team and implementing process improvements.
• Ability to thrive in a fast-paced, large organization under pressure.
• Ability to work independently with minimal supervision and lead with accountability.

Physical Demands

• Able to speak and hear clearly while communicating with staff, management, and clients.
• Able to sit and/or stand for 100% of an 8-hour day.
• Dexterity in hands and fingers to operate computer and other equipment.
• Average vision to read reports and operate equipment.

Benefits

• Structured wage increases.
• Comprehensive benefit package (including medical, dental, and vision coverage, life and disability insurance, retirement plan with company match).
• Employee assistance and wellness programs, access to company perks.
• Additional vacation days for years of service.
• Business support for education or training after 9 months with the company.
• Learning & development opportunities (unlimited access to e-learnings and more).

To be eligible to work at ALS, you must be a Citizen or Permanent Resident of the country you are applying for, or hold or be able to obtain a valid working visa.