Accounts Receivable Representative

About the role

The Accounts Receivable Representative will focus on managing overdue accounts, communicating with clients to resolve payment issues, and negotiating solutions that align with company policies.

Responsibilities

• Perform high-volume outbound calls and send written communications to clients to collect overdue accounts
• Monitor and manage an assigned portfolio of delinquent accounts, prioritizing based on aging and risk
• Document all collection activities in internal systems with precision and accuracy
• Negotiate payment arrangements, including payment plans and settlements, in line with company policies
• Perform account reconciliations and resolve discrepancies between customer records and internal accounts
• Investigate collection issues and advise customers on corporate A/R policies and procedures
• Collaborate with internal departments (sales, billing, customer service) to resolve disputes and payment delays
• Escalate complex or high-risk accounts to management when necessary
• Process credit card and other forms of payment securely and accurately
• Submit invoices, statements of account, and payment reminders to customers
• Assist with month-end closing activities related to receivables

Requirements

• 3–5 years of experience in Accounts Receivable or Collections in a high-volume environment
• Strong understanding of the full accounts receivable cycle and collection processes
• Proven ability to meet or exceed collection targets and performance metrics
• Excellent negotiation, conflict resolution, and customer service skills
• Highly organized with a strong attention to detail and accuracy in a fast-paced environment
• Ability to work independently, demonstrate initiative, and proactively resolve issues
• Strong analytical, problem-solving, and multitasking abilities
• Experience with Sage 300, GETPAID, or other ERP/collections systems (strong asset)
• Knowledge of transportation/logistics industry (asset)
• Experience with credit risk assessment and aging analysis (asset)
• Familiarity with freight forwarding (air ocean/customs), as well as transportation and industry knowledge (key asset)
• Strong verbal and written communication skills

Qualifications

• High school diploma or equivalent
• Some college coursework or relevant experience

Skills

• Strong communication skills
• Attention to detail
• Organizational skills
• Customer service skills
• Problem-solving skills
• Multi-tasking skills

Benefits

• Full Benefit options, including Medical (Dental & Vision)
• Life/AD&D Insurance, Long-term Disability
• 401(k) matching
• Personal and volunteer days off
• Dynamic environment and 'can-do' culture

Pay

$XX.XX - $XX.XX per hour

Schedule

Full-time in-office permanent position from Monday to Friday