Accounts Receivable Representative

About the role

As an Accounts Receivable Representative, you will ensure the integrity of accounts receivable balances for an assigned portfolio of customer accounts. You will monitor open invoices, credits, adjustments, and unapplied cash, perform reconciliations, and provide research and analysis as needed. Your role will include collections efforts, billing, cash application, and consulting on customer credit decisions, all while building relationships with customer contacts and internal sales teams.

Responsibilities

• Review and monitor existing assigned accounts for collection efforts.
• Collect customer payments in accordance with payment terms.
• Provide timely follow-up on payment arrangements.
• Review, report, and place collection calls on delinquent accounts.
• Correspond with customers via calls, mail, and email to encourage payment of delinquent accounts and address other account maintenance needs.
• Research customer claims for invoice short-payment and deductions, assisting with resolution in coordination with internal customer service teams.
• Identify issues contributing to account delinquency and discuss them with management.
• Answer accounts receivable inquiries and follow up as necessary.
• Effectively communicate verbally and in writing with internal customer service and sales teams, as well as external customer contacts, regarding account status.
• Record customer payments by logging cash, checks, and credit card transactions to appropriate accounts.
• Monitor existing customer accounts and pending orders for creditworthiness.
• Assist with the setup of new customer accounts.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Minimum of 3 years of Accounts Receivable experience.
• Proficiency in Microsoft Office, with emphasis on Outlook, Word, and Excel.

Shorr Packaging does not provide work authorization sponsorship for this position.

Pay

The base pay range for this role is $26 – $28 per hour.

Benefits

• Employee Stock Ownership Plan (ESOP) - Together, We Own It!
• Comprehensive employee benefits: medical, dental, vision, and other insurance coverages.
• Generous PTO with vacation, sick, and floating holidays.
• 401K plan with company matching.
• Team-based Employee Owner company culture.