Accounts Receivable Representative

Main Job Duties

• Proactively manage and reduce past due balances through consistent and effective customer outreach while maintaining positive, professional customer relationships
• Investigate, reconcile, and resolve account discrepancies and customer disputes in a timely manner
• Perform detailed account reconciliations to ensure accuracy of balances, payments, and outstanding invoices
• Collaborate with cross-functional partners, including Sales, Customer Care, and Finance, to resolve issues impacting payment and order processing
• Review and manage orders on hold for release based on account status, risk, and customer commitments
• Establish and maintain customer credit lines within authorized limits, ensuring alignment with company policy and risk tolerance
• Identify potentially high-risk accounts through analysis of payment trends, financial data, and customer interactions; escalate concerns to leadership as appropriate
• Support continuous improvement initiatives related to collections, dispute resolution, and process efficiency within the order-to-cash cycle
• Maintain accurate documentation of customer interactions, account activity, and collection efforts
• Demonstrate professionalism, accountability, and strong attention to detail in all aspects of work

Qualifications

• Associate’s degree in Finance, Accounting, Business, or related field, or equivalent work experience
• Minimum of 2 years of experience in Accounts Receivable or Collections

Skills/Knowledge/Abilities

• Proficient in Microsoft Excel for data analysis and account management
• Experience with ERP systems; SAP experience preferred
• Working knowledge of accounts receivable systems and tools
• Proven ability to work directly with customers to resolve past due balances and disputes while maintaining strong relationships
• Strong account reconciliation and analytical skills
• Effective verbal and written communication skills
• Ability to work cross-functionally and build collaborative relationships across departments
• Solid understanding of the order-to-cash process and its impact on accounts receivable
• Experience establishing and managing customer credit lines within defined authorization limits
• Ability to identify financial risk and escalate appropriately to leadership
• Solid organizational skills with the ability to manage multiple priorities and meet deadlines
• High attention to detail and accuracy

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide.

About Legrand North And Central America

Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network.

About Legrand’s Audio Video (AV) Division

Legrand AV is a global leader in designing and manufacturing electrical, data, and AV solutions. For their customers worldwide, Legrand AV is focused on providing the foundation for amazing AV experiences through innovative solutions and exceptional service that solve their customers' AV integration and technology challenges.