Accounts Receivable Representative

Pay Range

Pay Range: $42,000 to $68,000

Duties And Responsibilities

• Independently process group and direct payments received from walk-in members and groups while providing all customers with an exceptional customer-focused and positive HMSA Center experience.
• Ensure that the experience meets the customer's needs and exceeds their expectations.
• Communicate and promote HMSA's brand message and commitment to service excellence.
• Effectively and independently analyze and research inquiries from customers (internal and external) relating to billing and payments processed by cashiers.
• Handle customer inquiries (internal and external) by responding to their needs quickly and efficiently.
• Avoids repetitive tasks by assisting in bill production for individual subscribers and groups, including cycle billing and demand billing.
• Performs reconciliations and audits to ensure the billing system, A/R system, and electronic bill presentment system are in balance.
• Independently resolves any identified variances.
• Processes mailed-in group and direct payments from members and groups.
• Processes rejected and unprocessed payments from Bank of Hawaii Lockbox.
• Processes miscellaneous payments from other departments: Medicaid, Workshops, Administrative Services Only, Long Term Care, etc.
• Processes medical refund checks (HMSA or other) mailed-in by members and providers.
• Processes miscellaneous checks from Finance & Accounting units.
• Processes member Automatic Dues Payment Set-up (DPS) and mailing notification letters.
• Processes QNXT Unapplied Cash Payments.
• Balances and reconciles deposits, and records payments to various general ledger accounts.
• Reviews and conducts analyses to assist the department in maintaining an efficient delinquency and cancellation process for individual subscribers and groups.
• Includes monitoring delinquent subscribers and groups, generating and mailing delinquency and cancellation letters, and ensuring that cancelled accounts are reconciled accurately.
• Processes routine enrollment and group or subscriber maintenance transactions submitted in the HMSA Centers.
• Performs all other miscellaneous responsibilities and duties as assigned or directed.