Accounts Receivable Representative

About the role

As a GE Appliances Accounts Receivable Representative, you’ll play a key role in keeping our business moving by managing customer accounts and ensuring timely payments. You’ll partner closely with customers as well as our sales, distribution, operations, and other internal teams to proactively identify and resolve payment issues. This role blends strong attention to detail with critical thinking — balancing day-to-day account management while confidently interpreting and adapting standard procedures when situations call for it.

Responsibilities

• Works with customers to drive timely payments, minimize past-due balances, and maximize collections.
• Assesses challenging collection scenarios and determines appropriate next steps, including internal escalation when needed.
• Navigates customer and third-party web portals to research and resolve past-due invoices and deductions.
• Investigates unapplied cash and credits and reconciles them accurately against invoices and deductions.
• Reviews and releases orders in alignment with company policies, engaging Risk and Sales teams when limits are exceeded.
• Leverages MS Excel and Access to research customer accounts, generate statements, and perform detailed account reconciliations.
• Understands and adheres to customer-specific billing requirements to ensure accurate and timely payments.
• Partners with internal teams to resolve customer disputes and address underlying root causes.
• Collaborates cross-functionally with Sales, Distribution, Operations, and other teams to identify and resolve issues impacting payment.
• Builds and maintains strong, cooperative relationships with internal and external stakeholders through professional email and phone communication.
• Supports Order-to-Cash and other key business initiatives that drive operational excellence.

Qualifications

• Position Competencies (Required Knowledge, Skills, & Abilities)
  • Professional Contribution: Performs assigned tasks as a developing professional contributor under close supervision, following established methods and procedures and making limited adjustments when directed.
  • Problem Resolution: Completes clearly defined tasks according to established instructions, addressing routine and straightforward issues and seeking guidance when situations fall outside standard procedures.
  • Communication & Influence: Communicates factual information relevant to assigned responsibilities in a clear and professional manner. Shares basic financial information with team members and stakeholders using established terminology and seeks clarification when needed.
  • Theoretical Job Knowledge: Possesses foundational knowledge of Finance and the relevant job area, generally acquired through education, training, or early professional experience.
  • Business Partnership: Works with internal partners to gather and provide basic financial information in support of operational needs. Follows established processes and communicates questions or discrepancies to more experienced team members.
  • Controllership & Risk Management: Follows established compliance and control procedures when performing routine activities. Maintains accurate documentation, supports audit and control requirements, and promptly escalates potential errors or control issues.
• Preferred Competencies
  • Bilingual, specifically in Spanish.
  • Proficiency in MS Access as well as Excel.
• Educational and Experiential Background
  • Typically requires less than 2 years’ relevant experience, with vocational or technical education preferred.
• Preferred Education/Experience
  • Bachelor’s Degree in Finance or Accounting.
  • Previous Accounts Receivable and/or Customer Service experience.

Working Conditions & Travel Requirements

• Working conditions are typical for an office environment.
• Frequent onsite training sessions are required to maintain system skill certifications and to support effective face-to-face team collaboration.
• No ongoing travel is required; however, occasional attendance at conferences, external training sessions, or events at other GE Appliances locations may be necessary.