Accounts Receivable Rep
About the role
Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love, apply today. We're not just filling positions, we're building careers. At Emplify Health, we care for our teams, while they care for their communities. Whether you are just starting out or looking for a change, Emplify Health supports you now and into the future. Join us and find out how a little empathy changes everything. Emplify Health by Gundersen is seeking an Accounts Receivable Rep to join our Customer Financial Service team! If you are someone with strong customer service, enjoy meaningful work, and are detail oriented, this is the position for you!
Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan's Upper Peninsula. Join us in making a meaningful difference in the lives of our patients and communities.
Schedule
- Full-time, 1.0 FTE (80 hours bi-weekly)
- Scheduled weekly hours: 40
- Monday–Friday, 7:00 am–6:00 pm (8‑hour shifts)
- Full on‑site position
- Location: La Crosse, WI
Pay
- Starting pay: $18.63/hr + more for experience (per “What’s Available”)
- Starting wage: $19.05/hr + more for experience (per “What You Will Get”)
Benefits
- 401(k) with matching
- Paid time off
- Competitive health insurance
- Wellness programs for you and your family
- Tuition reimbursement
- Career growth opportunities and access to Emplify Health’s Career Development Center (CDC)
Requirements
- High School Diploma or equivalency
- Successful completion of defined core competency testing for Accounts Receivable Representatives
- 1 year work experience, preferably in a medical facility, insurance company, or office setting
Responsibilities
- Resolve customer issues and answer patient inquiries regarding accounts, charges, and procedures through effective communication and one‑call resolution guidelines
- Create cost estimates for patients and assist with any follow‑up questions