Accounts Receivable Lead - Hastings, MI

Position Summary

The Accounts Receivable Lead is responsible for overseeing daily accounts receivable activities, including invoicing, collections, cash application, customer account maintenance, and dispute resolution. This role partners with internal and external customers, the sales team, and finance leadership while supporting accurate financial reporting.

Essential Duties And Responsibilities

• Coordinate daily accounts receivable activities to ensure work is completed accurately and on schedule.
• Ensure timely and accurate processing of customer invoices, credit memos, and debit memos.
• Maintain accurate customer account records and support customer master data updates.
• Review and resolve billing discrepancies, customer deductions, short-pays, and account disputes.
• Generate and review sales commission reports to ensure accurate commission payments.
• Manage collection efforts to minimize past-due balances and improve Accounts Receivable past due.
• Contact customers regarding overdue balances, payment status, and payment commitments.
• Escalate high-risk accounts and recommend appropriate actions, including credit holds or write-off review.
• Cook up with Sales/Customer Service to resolve payment delays, pricing issues, returns, shortages, freight claims, and other disputes.
• Oversee daily cash application activities and ensure timely posting of customer payments.
• Investigate and resolve unapplied cash, payment discrepancies, and remittance issues.
• Reconcile accounts receivable subledger activity to the general ledger as required.
• Aid with customer account reconciliations and support documentation requests.
• Deliver ongoing guidance and training to Accounts Receivable support personnel.
• Balance workload distribution, prioritize AR activities, and assist with issue escalation.
• Establish, update, and maintain standard operating procedures for AR processes.
• Identify opportunities to improve efficiency, controls, reporting, and automation.
• Support ERP enhancements, customer portal requirements, and process improvement initiatives.
• Prepare AR reports, aging analyses, and other ad-hoc reports as may be required.
• Aid with period-end and year-end closing activities.
• Support external audit requests by providing accurate documentation and explanations.
• Ensure compliance with company policies, accounting standards, and internal controls.
• Aid with bad debt reserve analysis.
• Maintain reliable attendance and punctuality, ensuring consistent leadership presence, team support, and timely completion of critical AR activities.
• Reduce past-due receivables by effectively managing collection activities and follow-up efforts.
• Ensure accuracy of AR aging reports and account reconciliations to support sound financial reporting.
• Collaborate effectively with Sales, Customer Service, and Finance to address payment issues and strengthen customer relationships while achieving collection goals.

Collections Management

• Cash Application and Reconciliations Leadership
• Process Improvement
• Financial Reporting and Compliance

Success Measures

• Qualifications And Required Skills

• Associate’s degree in accounting, Finance, Business Administration, or related field required - bachelor’s degree preferred
• 5 years of progressive accounts receivable experience - with manufacturing experience preferred
• Experience with ERP systems, electronic payment platforms, customer portals, and Microsoft Excel required.
• Strong understanding of accounts receivable, collections, cash application, credit practices, and customer account management.
• Working knowledge of GAAP, internal controls, account reconciliations, and month-end close activities.
• Advanced Microsoft Excel skills and ability to analyze aging, deductions, payment trends, and collection metrics.
• Strong analytical, problem-solving, organizational, and follow-through skills.
• Excellent verbal and written communication skills with the ability to professionally resolve customer issues.
• Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment.
• Customer-focused approach with sound judgment, professionalism, and attention to detail.

How To Apply

If you meet these qualifications and are interested in being considered for this position, please submit your application and update your resume at www.flexfab.com Flexfab is an equal opportunity employer, to all protected groups, including protected veterans and individuals with disabilities. This position requires access to technical data subject to the International Traffic in Arms Regulations (ITAR). Only U.S. persons (citizens, lawful permanent residents, refugees, or asylees) are eligible.