Accounts Receivable Lead - Full-Time

About the Role

The Accounts Receivable Lead supports the Accounts Receivable Supervisor and is responsible for a variety of functions within daily operations, including collections, billing, audits, customer service, and guest inquiries.

Responsibilities

• Communicate directly with guests and credit card processors to resolve disputes.
• Prepare and send email and/or upload general billing to guests and wholesalers.
• Monitor the Aging Report to maintain account progress.
• Pursue collections of past-due accounts and refer overdue accounts to collections.
• Process travel agent commissions in preparation for payment to travel agents.
• Rectify billing disputes between internal departments, guests, and wholesalers.
• Process and allocate daily payments from all sources.
• Maintain up-to-date information and comments on all client accounts, ensuring documentation is accurate and thorough.
• Process and allocate credit card charges/refunds for guest inquiries, disputes, and skips.
• Research and respond to all credit card retrieval and chargeback inquiries.
• Administer coaching and training to the A/R specialists as required.
• Temporary or permanent duties may be added or modified as necessary.

Requirements

• Must be at least 21 years of age.
• High School diploma required.
• Two (2) or more years of experience in an Accounts Receivable role.
• Advanced computer skills, including proficiency in MS Office.
• Demonstrated thorough knowledge of accounting principles and procedures.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.
• Proven effective leadership and management of assigned personnel, with department lead experience preferred.
• Strong organizational skills with the ability to handle multiple tasks at once.
• Strong leadership skills and the ability to organize effectively, delegate responsibility, solve problems quickly, and communicate clearly.
• Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams.

Skills

• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read and communicate verbally in English; written communication skills in English may also be required.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

• While performing the duties of this job, the employee is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls.
• Frequently required to reach with hands and arms and talk or hear.
• Specific vision abilities required include close vision and peripheral vision.
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.

Work Environment

• The noise level in the work environment is usually moderate.
• May be exposed to an environment containing unrestricted secondhand tobacco smoke.

Pay

$26.25 per hour.