Accounts Receivable Insurance Follow Up Collector

Accountabilities

• Perform detailed follow-up on aged accounts receivable to ensure timely resolution of outstanding insurance and patient balances.
• Review, analyze, and resolve payer denials, identifying trends and taking corrective action to improve reimbursement outcomes.
• Submit accurate and complete insurance claims promptly and ensure timely follow-up according to established billing timelines.
• Monitor outstanding claims at regular intervals, ensuring consistent tracking and escalation when necessary.
• Communicate professionally with patients regarding balances and assist in establishing payment arrangements when appropriate.
• Maintain accurate and detailed documentation of all collection activities within electronic systems in compliance with organizational and regulatory standards.
• Collaborate with internal teams and external stakeholders, including insurance companies and third-party vendors, to resolve account issues.
• Escalate complex or unresolved accounts to supervisory staff while ensuring continuity of follow-up efforts.
• Ensure full compliance with HIPAA and confidentiality regulations when handling sensitive patient and financial information.

Requirements

• Minimum of 1 year of experience in healthcare billing, insurance follow-up, or accounts receivable collections within a medical setting.
• Strong understanding of payer requirements, insurance denials, and revenue cycle processes.
• Experience working with electronic health records (EHR) systems, billing software, and electronic claims submission platforms.
• High level of accuracy in data entry and typing (approximately 50 WPM or higher preferred).
• Strong organizational and time management skills with the ability to manage multiple aging accounts simultaneously.
• Excellent verbal and written communication skills with a professional and customer-focused approach.
• Ability to work independently in a remote environment with minimal supervision.
• Familiarity with Microsoft Office Suite and standard billing/collection tools.
• Strong attention to detail, confidentiality awareness, and adherence to compliance standards such as HIPAA.

Benefits

• Competitive hourly compensation of $23 per hour.
• Comprehensive medical coverage with multiple plan options and improved prescription benefits.
• Dental, vision, and expanded dependent coverage options.
• Employee Assistance Program (EAP) and mental health support resources.
• Voluntary benefits including pet insurance, legal services, and home/auto coverage.
• 401(k) retirement savings plan to support long-term financial planning.
• Generous paid time off to support work-life balance.
• Remote work environment with flexibility and autonomy.
• Additional voluntary benefits available for eligible part-time employees.