Accounts Receivable- Hybrid

About the Role

We're seeking motivated recent graduates and early-career professionals who are eager to learn, grow, and make an impact. Whether you've completed internships, co-ops, campus leadership roles, or relevant academic projects, we'd love to hear from you. This role will offer up to 4 days work from home after training.

The Accounts Receivable Associate plays a key role in resolving shipping and billing discrepancies, managing claim resolutions, and supporting accurate financial records. This entry-level position is ideal for individuals with an accounting or finance familiarity who want to grow their career in a reputable, employee-focused organization. You will handle a high volume of resolution cases, collaborate with cross-functional teams, and use analytical skills to ensure customer accounts are accurate and aligned with company policies.

Responsibilities

• Manage and process issue requests related to shipping, billing, and keying discrepancies received from customers, sales teams, branches, and internal departments, ensuring accurate documentation and thorough follow-through.
• Process an average of 25 or more resolution cases per day with strong accuracy and timely follow-up.
• Identify emerging claim trends and escalate concerns and findings to team leads for further review.
• Perform root-cause analysis to identify errors in billing or shipping and initiate appropriate notifications to relevant stakeholders.
• Use sound judgment to evaluate shortage disputes using shipment weight data and determine when to issue denial letters.
• Analyze billing complaints and resolve discrepancies in alignment with established company policies and procedures.
• Initiate credits or product replacements within established authorization limits, ensuring proper documentation and approvals.
• Communicate credit denials professionally and clearly to accounts receivable teams, customers, and internal stakeholders.
• Collaborate with cross-functional teams, including sales, branches, and other internal departments, to resolve discrepancies and provide detailed research updates.
• Obtain and verify proof-of-delivery documents by coordinating with carriers and ensuring documentation is complete and accurate.
• Support accounts receivable activities such as aging report review, reconciliation, and deduction analysis as needed.
• Perform other duties and special projects as assigned to support the accounting and finance function.

Qualifications

• Bachelor's degree in Accounting or Finance, or a closely related field.
• Foundational knowledge of accounting and accounts receivable processes.
• Ability to process a high volume of resolution cases (25+ per day) with accuracy and attention to detail.
• Strong Excel skills, including proficiency with VLOOKUP functions and pivot tables.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to read and interpret aging reports, perform account reconciliations, and analyze deductions.
• Strong analytical and resolution skills for handling billing and shipping discrepancies.
• Ability to perform root-cause analysis and make sound, data-driven decisions on disputes and denials.
• Clear and professional written and verbal communication skills for interacting with customers and internal teams.
• Ability to collaborate effectively with cross-functional teams and manage multiple tasks in a fast-paced environment.

Preferred Skills & Experience

• Previous similar role or prior internship experience in accounting, finance, or accounts receivable is preferred.
• Familiarity with Oracle or similar enterprise resource planning (ERP) systems is a plus.
• Experience with cash application, collections, or deduction management is beneficial.
• Strong organizational skills and the ability to prioritize work to meet deadlines.
• Interest in building a long-term career within accounting and finance, with openness to internal mobility and growth opportunities.
• Motivation to learn quickly and adapt to new processes and systems during training.

Pay

The pay range for this position is $20.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Schedule & Work Location

This is a hybrid position in Menomonee Falls, WI. Up to 4 days work from home available after training.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)