Accounts Receivable Collector 1

Responsibilities

• Works and collects delinquent A/R accounts
• Documents collection efforts in EMR notes
• Screens to include payer contacts, phone numbers, issues, actions taken, etc.
• Maintains current AR at an acceptable percent
• Maintains DSO at an acceptable level
• Achieves cash goal on a quarterly basis
• Keeps supervisor, and branch location personnel informed of any significant collection payer or processing issues
• Sets requests Bridge Tickets to correct and update EMR
• Works with Biller to ensure claims are refiled and/or billed to the second insurance in a timely manner
• Understands payer specific requirements for submitting claims (i.e. includes CMN's, nursing notes, invoices, etc.)
• Understands and enforces SOX 404 controls
• Reviews and submits guarantor statements as required
• Responds to questions from patients regarding statements
• Addresses denials in an accurate and timely manner
• Completes document request forms and forwards to location as required
• Provides exceptional customer service

Qualifications

• High school diploma or equivalent
• Minimum six (6) months prior healthcare insurance experience
• Effective verbal and written communication skills
• Computer literate and ability to type, file and maintain audit records

Requirements

• Must be able to adhere to confidentiality standards and professional boundaries at all times
• Attention to detail
• Time Management
• Ability to remain calm and professional in stressful situations
• Strong commitment to excellence
• Quick-thinking and astute decision making skills
• Effective problem-solving and conflict resolution
• Excellent organization and communication skills