Accounts Receivable/Collections Specialist
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
We need to parse the posting.
Given text:
"Benefits 401(k)Health insurancePaid time off Overview The Collections Specialist is responsible for managing the company’s accounts receivable portfolio, ensuring timely collection of outstanding balances, and maintaining accurate financial records. This role requires strong communication skills, attention to detail, and the ability to navigate complex payment scenarios involving homeowners, insurance carriers, and mortgage companies. Key Responsibilities Accounts Receivable ManagementMonitor aging reports and prioritize accounts for follow‑upMaintain accurate and up‑to‑date customer account recordsApply payments, reconcile discrepancies, and resolve unapplied funds Customer & Client CommunicationContact customers regarding outstanding balances via phone, email, and written noticesProvide clear explanations of invoices, insurance proceeds, and payment expectationsHandle escalated or sensitive conversations with professionalism Insurance & Mortgage Company CoordinationTrack insurance payments, depreciation releases, and supplemental approvalsCommunicate with mortgage companies to obtain endorsements and expedite check processingEnsure all required documentation is submitted for mortgage company release Dispute ResolutionInvestigate and resolve billing disputes, missing documentation, or scope discrepanciesCollaborate with project managers, estimators, and accounting to validate chargesDocument all interactions and outcomes in the company’s systems Reporting & DocumentationMaintain detailed notes on collection activities and customer interactionsPrepare weekly AR status reports for managementIdentify trends, risks, and accounts requiring escalation Compliance & Process AdherenceFollow company policies, state regulations, and internal SOPsEnsure proper handling of insurance funds and lien‑related documentationSupport lien filing processes when accounts become delinquent Required Skills & Qualifications Strong communication and negotiation skillsHigh attention to detail and accuracyAbility to manage multiple accounts and deadlinesProficiency with accounting or CRM systems (e.g., QuickBooks, DASH, Xactimate)Basic understanding of insurance claim workflows preferred Preferred Experience 1–3 years in collections, AR, or customer billingExperience in construction, restoration, or insurance‑related industriesFamiliarity with mortgage company endorsement processes Success Indicators Reduction in aging ARTimely follow‑up and documentationStrong cross‑department collaborationProfessional handling of customer and carrier interactions Physical And Work Environment Requirements This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary. Normal Working Hours, Additional Working Hours And Travel Requirements This is a full-time position working 8:00 a.m.–5:00 p.m., Monday through Friday. This position may require longer hours, and some flexibility in hours may be needed dependent upon the business needs. Compensation: $35,000.00 - $45,000.00 per year Picture yourself here fulfilling your potential. At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever."
We need to extract sections.
First line: "Benefits 401(k)Health insurancePaid time off". So Benefits: 401(k), Health insurance, Paid time off.
Then "Overview" paragraph: The Collections Specialist is responsible for managing the company’s accounts receivable portfolio, ensuring timely collection of outstanding balances, and maintaining accurate financial records. This role requires strong communication skills, attention to detail, and the ability to navigate complex payment scenarios involving homeowners, insurance carriers, and mortgage companies.
Then "Key Responsibilities" with subheadings: Accounts Receivable Management, Customer & Client Communication, Insurance & Mortgage Company Coordination, Dispute Resolution, Reporting & Documentation, Compliance & Process Adherence. Each has bullet-like sentences.
Then "Required Skills & Qualifications" list: Strong communication and negotiation skills, High attention to detail and accuracy, Ability to manage multiple accounts and deadlines, Proficiency with accounting or CRM systems (e.g., QuickBooks, DASH, Xactimate), Basic understanding of insurance claim workflows preferred.
Then "Preferred Experience": 1–3 years in collections, AR, or customer billing; Experience in construction, restoration, or insurance‑related industries; Familiarity with mortgage company endorsement processes.
Then "Success Indicators": Reduction in aging AR; Timely follow‑up and documentation; Strong cross‑department collaboration; Professional handling of customer and carrier interactions.
Then "Physical And Work Environment Requirements": This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.
Then "Normal Working Hours, Additional Working Hours And Travel Requirements": This is a full-time position working 8:00 a.m.–5:00 p.m., Monday through Friday. This position may require longer hours, and some flexibility in hours may be needed dependent upon the business needs.
Then "Compensation: $35,000.00 - $45,000.00 per year"
Then a paragraph about SERVPRO etc. That's basically company description/mission; we can include as Overview? Already have Overview. Could add a separate "About the company" but not required. The instruction: Prefer a few substantive sections over many thin ones. So we could combine Overview and company description into one Overview section. Also we have Benefits, Responsibilities, Required Skills & Qualifications (maybe as Requirements), Preferred Experience could be part of Requirements or Qualifications. Success Indicators maybe not needed as separate section; could be omitted if not required? The instruction: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. Success Indicators is specific content; but we could incorporate into Responsibilities or Overview? It's more about performance metrics. Could create a "Performance Expectations" section but not in the list of allowed headings. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map: Overview -> About the role. Responsibilities -> Responsibilities. Required Skills & Qualifications -> Requirements or Qualifications or Skills. Preferred Experience could be part of Requirements. Benefits -> Benefits. Pay -> Compensation. Schedule -> Normal Working Hours etc. Physical And Work Environment Requirements maybe could be part of Requirements or omitted? It's substantive; but not in allowed headings. Could we include as a subsection under Requirements? Probably we can include as a
under Requirements. The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., meaning those are examples; we can use those headings. We should not create other headings like "Physical And Work Environment Requirements". So we need to fit that content somewhere else, maybe under Requirements as a paragraph.
Similarly, Success Indicators could be omitted or placed under Responsibilities as a paragraph? But it's about performance metrics; maybe we can include under Responsibilities as a bullet? But it's not a duty. Could be omitted if we want few sections. However we must preserve ALL substantive information; we cannot omit or summarize away detail. So we need to include that info somewhere. We could incorporate Success Indicators into a
under Responsibilities or Overview. The instruction: Do NOT invent or summarize away detail. So we must keep the exact statements. We can include them as a
under Responsibilities (maybe as a separate bullet list). But the heading must be one of the allowed ones. We could add a
for Responsibilities and then include sub-bullets for duties and also a
for Success Indicators? But that would mix. Better to keep Responsibilities as a list of duties, and then after that list include a
for Success Indicators. That's still under the same heading? Actually the heading is just for the section; we can have multiple elements under it. So we can have
Responsibilities
then for duties, then for Success Indicators. That's acceptable.
Similarly, Physical And Work Environment Requirements could be placed under Requirements as a
.
Preferred Experience could be under Requirements as a
maybe.
Required Skills & Qualifications could be under Requirements as a or Skills? The allowed headings include Skills. So we could have Skills
for the skills list. Then Requirements could be for Preferred Experience and Physical environment? But we need to avoid too many thin sections. Perhaps combine Skills and Requirements into one section called Requirements (or Qualifications). But we have both Skills and Qualifications as allowed headings. We could use Qualifications
for Required Skills & Qualifications and Preferred Experience, and maybe Physical environment as part of Qualifications. But we need to keep the content.
Let's think: We have Benefits, Overview (About the role), Responsibilities, Qualifications (including skills, preferred experience, physical environment), Pay, Schedule.
That's 6 sections. That seems reasonable.
We need to ensure we don't create empty sections.
Now extract content precisely.
Benefits: "401(k)Health insurancePaid time off". Probably they are separate items: 401(k), Health insurance, Paid time off. We'll make a - 401(k)
- Health insurance
- Paid time off
.
Overview: The paragraph after Benefits: "The Collections Specialist is responsible for managing the company’s accounts receivable portfolio, ensuring timely collection of outstanding balances, and maintaining accurate financial records. This role requires strong communication skills, attention to detail, and the ability to navigate complex payment scenarios involving homeowners, insurance carriers, and mortgage companies." Then later there is also a paragraph about SERVPRO mission etc. That could be part of Overview as well. Let's include that after the first overview paragraph. So Overview will contain two paragraphs: first about role responsibilities, second about company mission/picture yourself etc. We'll keep them as separate
tags.
Responsibilities: Need to list each duty. The posting has headings: Accounts Receivable Management, Customer & Client Communication, Insurance & Mortgage Company Coordination, Dispute Resolution, Reporting & Documentation, Compliance & Process Adherence. Under
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to parse the posting. Given text: "Benefits 401(k)Health insurancePaid time off Overview The Collections Specialist is responsible for managing the company’s accounts receivable portfolio, ensuring timely collection of outstanding balances, and maintaining accurate financial records. This role requires strong communication skills, attention to detail, and the ability to navigate complex payment scenarios involving homeowners, insurance carriers, and mortgage companies. Key Responsibilities Accounts Receivable ManagementMonitor aging reports and prioritize accounts for follow‑upMaintain accurate and up‑to‑date customer account recordsApply payments, reconcile discrepancies, and resolve unapplied funds Customer & Client CommunicationContact customers regarding outstanding balances via phone, email, and written noticesProvide clear explanations of invoices, insurance proceeds, and payment expectationsHandle escalated or sensitive conversations with professionalism Insurance & Mortgage Company CoordinationTrack insurance payments, depreciation releases, and supplemental approvalsCommunicate with mortgage companies to obtain endorsements and expedite check processingEnsure all required documentation is submitted for mortgage company release Dispute ResolutionInvestigate and resolve billing disputes, missing documentation, or scope discrepanciesCollaborate with project managers, estimators, and accounting to validate chargesDocument all interactions and outcomes in the company’s systems Reporting & DocumentationMaintain detailed notes on collection activities and customer interactionsPrepare weekly AR status reports for managementIdentify trends, risks, and accounts requiring escalation Compliance & Process AdherenceFollow company policies, state regulations, and internal SOPsEnsure proper handling of insurance funds and lien‑related documentationSupport lien filing processes when accounts become delinquent Required Skills & Qualifications Strong communication and negotiation skillsHigh attention to detail and accuracyAbility to manage multiple accounts and deadlinesProficiency with accounting or CRM systems (e.g., QuickBooks, DASH, Xactimate)Basic understanding of insurance claim workflows preferred Preferred Experience 1–3 years in collections, AR, or customer billingExperience in construction, restoration, or insurance‑related industriesFamiliarity with mortgage company endorsement processes Success Indicators Reduction in aging ARTimely follow‑up and documentationStrong cross‑department collaborationProfessional handling of customer and carrier interactions Physical And Work Environment Requirements This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary. Normal Working Hours, Additional Working Hours And Travel Requirements This is a full-time position working 8:00 a.m.–5:00 p.m., Monday through Friday. This position may require longer hours, and some flexibility in hours may be needed dependent upon the business needs. Compensation: $35,000.00 - $45,000.00 per year Picture yourself here fulfilling your potential. At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever." We need to extract sections. First line: "Benefits 401(k)Health insurancePaid time off". So Benefits: 401(k), Health insurance, Paid time off. Then "Overview" paragraph: The Collections Specialist is responsible for managing the company’s accounts receivable portfolio, ensuring timely collection of outstanding balances, and maintaining accurate financial records. This role requires strong communication skills, attention to detail, and the ability to navigate complex payment scenarios involving homeowners, insurance carriers, and mortgage companies. Then "Key Responsibilities" with subheadings: Accounts Receivable Management, Customer & Client Communication, Insurance & Mortgage Company Coordination, Dispute Resolution, Reporting & Documentation, Compliance & Process Adherence. Each has bullet-like sentences. Then "Required Skills & Qualifications" list: Strong communication and negotiation skills, High attention to detail and accuracy, Ability to manage multiple accounts and deadlines, Proficiency with accounting or CRM systems (e.g., QuickBooks, DASH, Xactimate), Basic understanding of insurance claim workflows preferred. Then "Preferred Experience": 1–3 years in collections, AR, or customer billing; Experience in construction, restoration, or insurance‑related industries; Familiarity with mortgage company endorsement processes. Then "Success Indicators": Reduction in aging AR; Timely follow‑up and documentation; Strong cross‑department collaboration; Professional handling of customer and carrier interactions. Then "Physical And Work Environment Requirements": This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary. Then "Normal Working Hours, Additional Working Hours And Travel Requirements": This is a full-time position working 8:00 a.m.–5:00 p.m., Monday through Friday. This position may require longer hours, and some flexibility in hours may be needed dependent upon the business needs. Then "Compensation: $35,000.00 - $45,000.00 per year" Then a paragraph about SERVPRO etc. That's basically company description/mission; we can include as Overview? Already have Overview. Could add a separate "About the company" but not required. The instruction: Prefer a few substantive sections over many thin ones. So we could combine Overview and company description into one Overview section. Also we have Benefits, Responsibilities, Required Skills & Qualifications (maybe as Requirements), Preferred Experience could be part of Requirements or Qualifications. Success Indicators maybe not needed as separate section; could be omitted if not required? The instruction: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. Success Indicators is specific content; but we could incorporate into Responsibilities or Overview? It's more about performance metrics. Could create a "Performance Expectations" section but not in the list of allowed headings. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map: Overview -> About the role. Responsibilities -> Responsibilities. Required Skills & Qualifications -> Requirements or Qualifications or Skills. Preferred Experience could be part of Requirements. Benefits -> Benefits. Pay -> Compensation. Schedule -> Normal Working Hours etc. Physical And Work Environment Requirements maybe could be part of Requirements or omitted? It's substantive; but not in allowed headings. Could we include as a subsection under Requirements? Probably we can include as a
under Requirements. The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., meaning those are examples; we can use those headings. We should not create other headings like "Physical And Work Environment Requirements". So we need to fit that content somewhere else, maybe under Requirements as a paragraph. Similarly, Success Indicators could be omitted or placed under Responsibilities as a paragraph? But it's about performance metrics; maybe we can include under Responsibilities as a bullet? But it's not a duty. Could be omitted if we want few sections. However we must preserve ALL substantive information; we cannot omit or summarize away detail. So we need to include that info somewhere. We could incorporate Success Indicators into a
under Responsibilities or Overview. The instruction: Do NOT invent or summarize away detail. So we must keep the exact statements. We can include them as a
under Responsibilities (maybe as a separate bullet list). But the heading must be one of the allowed ones. We could add a
for Responsibilities and then include sub-bullets for duties and also a
for Success Indicators? But that would mix. Better to keep Responsibilities as a list of duties, and then after that list include a
for Success Indicators. That's still under the same heading? Actually the heading is just for the section; we can have multiple elements under it. So we can have
Responsibilities
then- for duties, then
- 401(k)
- Health insurance
- Paid time off
for Success Indicators. That's acceptable. Similarly, Physical And Work Environment Requirements could be placed under Requirements as a
. Preferred Experience could be under Requirements as a
- maybe.
Required Skills & Qualifications could be under Requirements as a
- or
Skills? The allowed headings include Skills. So we could have Skills
for the skills list. Then Requirements could be for Preferred Experience and Physical environment? But we need to avoid too many thin sections. Perhaps combine Skills and Requirements into one section called Requirements (or Qualifications). But we have both Skills and Qualifications as allowed headings. We could use Qualifications
for Required Skills & Qualifications and Preferred Experience, and maybe Physical environment as part of Qualifications. But we need to keep the content.
Let's think: We have Benefits, Overview (About the role), Responsibilities, Qualifications (including skills, preferred experience, physical environment), Pay, Schedule.
That's 6 sections. That seems reasonable.
We need to ensure we don't create empty sections.
Now extract content precisely.
Benefits: "401(k)Health insurancePaid time off". Probably they are separate items: 401(k), Health insurance, Paid time off. We'll make a
.
Overview: The paragraph after Benefits: "The Collections Specialist is responsible for managing the company’s accounts receivable portfolio, ensuring timely collection of outstanding balances, and maintaining accurate financial records. This role requires strong communication skills, attention to detail, and the ability to navigate complex payment scenarios involving homeowners, insurance carriers, and mortgage companies." Then later there is also a paragraph about SERVPRO mission etc. That could be part of Overview as well. Let's include that after the first overview paragraph. So Overview will contain two paragraphs: first about role responsibilities, second about company mission/picture yourself etc. We'll keep them as separate
tags. Responsibilities: Need to list each duty. The posting has headings: Accounts Receivable Management, Customer & Client Communication, Insurance & Mortgage Company Coordination, Dispute Resolution, Reporting & Documentation, Compliance & Process Adherence. Under