Accounts Receivable Collections Specialist

About the role

The AR/Collections Specialist I will be expected to consistently provide excellent customer service to accounts. The AR/Collections Specialist I is responsible for supporting customers, assisting with their accounts receivable activity. This position will review sales order forms, invoicing and payment history, automatic payment portal configurations and internal support cases to answer customer inquiries.

Responsibilities

• Contact customers via phone or email in portfolio to secure payment.
• Maintain collection plan tasks daily to manage past due accounts.
• Follow up on payment arrangements and settlements.
• Provide overview of customer balances to senior leadership and recommendation of next steps.
• Advocate customer needs/issues cross-departmentally.

Requirements

• Maintain compliance with Inovalon's policies, procedures and mission statement.
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company.
• Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function.

Qualifications

• Associate’s Degree (A.A.) in accounting, finance or business administration or equivalent experience
• Less than 1 Year of customer service experience
• Less than 1 Year of call center experience
• Less than 1 Year of collections experience

Benefits

Inovalon Offers a Competitive Salary and Benefits Package. In addition to the base compensation, this position may be eligible for performance-based incentives. The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Pay

Base Compensation Range: $18.80—$25 USD

Schedule

This position is designated as remote. However, employees who reside within a 40-mile radius of one of our office locations in Tampa, FL; Canonsburg, PA; or Bowie, MD will follow a hybrid work schedule and are expected to work in the office two days per week (Tuesdays and Wednesdays).