Accounts Receivable / Billing Specialist

What You’ll Do

• Billing & Payment Processing
• Process direct bill premium payments received via check, ACH, credit card, and online payment portals
• Post payments accurately to policyholder accounts in the billing management systems
• Apply credits, endorsements, and policy changes to accounts as directed
• Reconcile daily payment batches and ensure all transactions balance at end of day
• Accounts Receivable Management
• Maintain accounts receivable ageing reports and follow up on past-due balances
• Contact policyholders, agents, and brokers by phone and email regarding outstanding premium balances
• Process reinstatements and returned payments (NSF) and update account records accordingly
• Absorb uncollectable balances per company policy and supervisor approval
• Reconciliation & Reporting
• Assist with month-end and quarter-end account reconciliations
• Identify and escalate billing discrepancies or unusual account activity to the Billing Manager
• Prepare and distribute AR aging summaries, collection activity, cash application reports, and other financial data using Excel
• Support internal and external audits by providing documentation and account detail as requested

Key Responsibilities

• Respond promptly and professionally to billing inquiries from policyholders and agents
• Collaborate with internal departments, including finance, customer service, and underwriting, to resolve billing issues
• Research and resolve payment disputes, duplicate payments, and misapplied funds
• Maintain accurate records of all customer interactions and account notes in the billing system
• Participate in training on regulatory updates, system enhancements, and departmental procedures

Basic Requirements

• Technical Skills: Proficient in Microsoft Excel (pivot tables, VLOOKUPs, formulas)
• Analytical Ability: Strong attention to detail and ability to interpret complex billing structures.
• Communication Skills: Excellent verbal and written communication skills for interacting with clients and internal teams.
• Problem-Solving: Ability to investigate and resolve discrepancies efficiently.
• Organization & Multitasking: Strong time management skills to prioritize and handle multiple tasks effectively.

Preferred Qualifications

• Insurance industry experience a plus
• Accounts Receivable and or Cash Application experience a plus