Accounts Receivable Associate

Summary

Founded in 1854, the Baltimore Jewish Community Center (JCC) is an organization committed to enhancing the general welfare of the community through Jewish values. If you are seeking a stimulating and supportive work environment focused on promoting and strengthening Jewish life and values, the JCC may be the right fit for you.

Responsibilities

• Respond to member inquiries regarding billing, account balances, statements, and payment options, providing exceptional customer service and timely resolution of issues.
• Posts member and non-member payments by recording cash, checks and credit card transactions.
• Process recurring credit card and ACH transactions on the 1st, 5th, 10th & 20th of each month and promptly follow up on declined transactions by phone or email.
• Review accounts receivable aging reports for accuracy and proactively contact members with balances that are more than 30 days past due.
• Journalizes daily charges, discounts, and scholarships. Posts charges, payments, and scholarship adjustments from posting sheets into Salesforce based software.
• Prepare and make daily bank deposits in accordance with established cash handling procedures.
• Aid other members of the finance team as needed to ensure that adjustments in billing for members due to changes in membership or class changes are completed accurately.
• Enter and process program registrations accurately and in a timely manner.
• Track, maintain, and apply state-funded preschool vouchers to member accounts, ensuring accurate account reconciliation.
• Open and reconcile the night drop safe, prepare the daily cash receipts journal, balance the cash drawer, and prepare cash boxes for daily operations.
• Stay up to date on Gordon Center programming and performances to assist patrons with general event information (i.e.: be able to describe what the show is: music, family show, film, author talk etc.).
• Support Gordon Center Box Office ticket sales.
• Assist with special projects and JCC -wide events as assigned.
• Cross-train in other finance department functions to provide operational support and coverage when needed.
• Perform other duties as assigned.

Qualifications

• Working knowledge of accounts receivable principles, practices and procedures.
• Proficiency with Microsoft 365 applications, particularly Excel, Word and Teams.
• Experience working with computerized financial systems, Salesforce experience preferred.
• Strong organizational, time management, and attention to detail skills, with the ability to prioritize multiple responsibilities and meet deadlines.
• Excellent interpersonal, communication, and customer service skills, with the ability to communicate effectively and diplomatically with staff, members, community partners, and lay leaders.
• Ability to maintain confidentiality and exercise discretion when handling sensitive financial and member information.

Benefits

• Salary (or Salary Range): $55,000-$60,000
• Benefit & Perks: Comprehensive benefits package including generous time off, paid holidays, health, dental and vision insurance, 401(k) employer match, FSA/HSA options, life insurance, long term disability, complimentary membership to the Jewish Community Center, discounts on programs including preschool and summer camp, and wellbeing programming.